RESEARCH FRONT DESK CHECK IN/OUT - DUPONT

FIRST UROLOGY P S C•St. Matthews, KY

15h•Onsite

About The Position

First Urology is seeking a Research Front Desk Check In/Out team member for its Dupont location. The role greets patients and visitors professionally and hospitably, answers incoming calls, provides information, transfers calls or takes messages as directed, and documents information appropriately. The position responds to patient requests and messages, provides information, and schedules appointments. It requires strong written and verbal communication, multitasking, customer service, and the ability to learn quickly and work in a fast-paced environment. The position is based in the office at Dupont Square in Louisville, Kentucky, and is scheduled Monday through Friday on the day shift. It reports to the Area Manager.

Requirements

At least one year of experience as a medical receptionist and/or medical assistant.
At least two years of full-time experience working in a professional office environment.
Knowledge of medical terminology.
Knowledge and understanding of HIPAA requirements.
Excellent written and verbal command of English.
Demonstrated data-entry skills and advanced software proficiency, including Microsoft Office.
Excellent customer service skills and the ability to be compassionate.
Successful clearance screening through the Office of Inspector General (OIG) for federal health programs.
High school diploma or equivalent.

Nice To Haves

Associate degree or higher.

Responsibilities

Greet and acknowledge patients and visitors professionally and promptly.
Provide excellent customer service to patients and external contacts.
Educate patients about upcoming visits, locations, and appointment times, and provide a variety of information.
Answer incoming calls, transfer calls or take messages as directed, respond to patient requests and messages, and document conversations, calls, and actions in the electronic medical record and supporting logs.
Verify billing items for accuracy and approval.
Refer unresolved patient issues to designated departments for investigation.
Schedule follow-up appointments for established patients.
Verify insurance and obtain authorizations, including prior authorizations.
Provide patients with lab orders at check-out.
Coordinate doctor-to-doctor referrals.
Enter lab results and scan documents into patient charts.
Maintain an organized lobby during open hours.
Meet established productivity benchmarks in a fast-paced, stressful environment.

Benefits

401(k) company contribution of 7.5% of annual salary, whether or not the employee contributes
Dental insurance
Health insurance
Vision insurance
Company-paid life insurance
Company-paid accidental death and dismemberment insurance ($20,000)
Company-paid long-term disability coverage (60%)
Six days of sick time
Eight paid holidays
Ten days of vacation time
Milestone checks
Cabin/condo for vacations
Opportunities for professional development