Front Desk Check In/Out - Dupont (11594)

First Urology P S C•Louisville, KY

11h•Onsite

About The Position

First Urology is hiring a Front Desk Check In/Out team member for its Dupont location. The role greets patients and visitors, answers incoming calls, provides information, transfers calls or takes messages as directed, and documents information using appropriate methods. It responds to patient requests and messages, provides information, and schedules appointments. The position requires strong written and verbal communication, multitasking, customer service, and the ability to learn quickly and work in a fast-paced environment. The position is full-time, non-exempt, and in-office on the day shift, Monday through Friday. It reports to the Area Manager. First Urology describes itself as an independent urology practice serving Louisville, Kentucky, and Southern Indiana, with a collaborative, patient-first culture and opportunities for professional development.

Requirements

At least one year of experience as a medical receptionist and/or medical assistant.
Knowledge of medical terminology.
Knowledge and understanding of HIPAA requirements.
Two years of full-time experience working in a professional office environment.
Excellent written and verbal command of English.
Demonstrated data-entry skills and advanced software use, including Microsoft Office.
Excellent customer-service skills and the ability to be compassionate.
Successful clearance screen through the Office of Inspector General (OIG) for federal health programs.
High school diploma or equivalent.

Nice To Haves

Associate degree or higher.

Responsibilities

Acknowledge patients professionally and promptly.
Provide excellent customer service to patients and other external contacts.
Educate patients about upcoming visits, including locations and times, and provide information.
Accurately document conversations, calls, and actions in patients’ electronic medical records and supporting logs.
Verify billing items are correct and approved.
Refer unresolved patient issues to designated departments for further investigation.
Schedule follow-up appointments and appointments for established patients.
Verify insurance and obtain authorizations, including prior authorizations.
Provide patients with lab orders at checkout.
Coordinate doctor-to-doctor referrals.
Enter lab results and scans into patient charts.
Maintain an organized lobby during open hours.
Meet established productivity benchmarks in a fast-paced, stressful environment.
Answer incoming calls, provide information, transfer calls, or take messages according to provider or clinician instructions.
Respond to patient requests and messages.

Benefits

401(k) company contribution of 7.5% of annual salary, whether or not the employee contributes.
Health insurance.
Dental insurance.
Vision insurance.
Company-paid life insurance.
Company-paid accidental death and dismemberment insurance of $20,000.
Company-paid long-term disability coverage at 60%.
10 days of vacation time.
6 days of sick time.
8 paid holidays.
Milestone checks.
Access to a cabin or condo for vacations.
Professional development opportunities.
Competitive compensation.
Healthy work-life balance.