FRONT DESK CHECK IN/OUT - DUPONT (11594)

FIRST UROLOGY P S C•St. Matthews, KY

2d•Onsite

About The Position

First Urology is seeking a Front Desk Check In/Out employee for its Dupont location. The position greets patients and visitors professionally and hospitably, answers incoming calls, provides information, transfers calls or takes messages as instructed, and documents information appropriately. The employee responds to patient requests and messages, provides information, and schedules appointments. The role calls for strong written and verbal communication, multitasking, customer service, and the ability to work and learn in a fast-paced environment. This is a full-time, non-exempt, in-office position in Louisville, Kentucky. The schedule is Monday through Friday on the day shift, and the position reports to the Area Manager.

Requirements

At least one year of experience as a medical receptionist and/or medical assistant.
Knowledge of medical terminology.
Knowledge and understanding of HIPAA requirements.
Two years of full-time experience working in a professional office environment.
Excellent written and verbal command of English.
Demonstrated data-entry skills and advanced software use, including Microsoft Office.
Excellent customer service skills and the ability to be compassionate.
Successful clearance screen through the Office of Inspector General (OIG) for federal health programs.
High school diploma or equivalent.

Nice To Haves

Associate degree or higher.

Responsibilities

Acknowledge patients professionally and promptly.
Provide excellent customer service to patients and other external contacts.
Educate patients about upcoming visits, locations, and times.
Provide patients with information and respond to requests and messages.
Accurately document conversations, calls, and actions in the patient's electronic medical record and any supporting log.
Verify that billing items are correct and approved.
Refer unresolved patient issues to designated departments for further investigation.
Schedule follow-up appointments and appointments for established patients.
Verify insurance and obtain authorizations, including prior authorizations.
Provide patients with lab orders at check-out.
Coordinate doctor-to-doctor referrals.
Enter labs and scans into patient charts.
Maintain an organized lobby during open hours.
Meet established productivity benchmarks in a fast-paced, stressful environment.
Answer incoming calls, provide information, transfer calls, or take messages according to provider or clinician instructions.

Benefits

401(k) company contribution of 7.5% of annual salary, whether or not the employee contributes.
Health insurance.
Dental insurance.
Vision insurance.
Company-paid life insurance.
Company-paid AD&D coverage of $20,000.
Company-paid long-term disability coverage at 60%.
10 days of vacation time.
6 days of sick time.
8 paid holidays.
Milestone checks.
Cabin/condo for vacations.
Competitive compensation.
Opportunities for professional development.