RESEA Lead

Equus•Longview, TX

10d•$53,000 - $53,300•Onsite

About The Position

The RESEA Lead provides ongoing leadership, coaching, and technical expertise to Business Services Liaisons delivering integrated workforce planning services to career center customers in the RESEA program. The role supports the Business Services Manager with operational oversight, including outreach, program compliance, BSL performance and show rates, and WIOA DW enrollments. The lead oversees RESEA staff on the assigned work team and may perform frontline RESEA duties when needed to cover vacancies or outreach spikes. The position is based in Tyler, Texas. Work is primarily in an office environment, with occasional travel to other locations. Physical requirements include frequently carrying or lifting up to 5 pounds, regularly up to 10 pounds, and occasionally up to 25 pounds, as well as the visual, speech, hearing, coordination, and dexterity abilities needed to drive and use a computer keyboard and basic office equipment. Work schedules may change as business needs require, and overtime may be required.

Requirements

Bachelor's degree from an accredited college or university, or equivalent experience.
At least two years of progressive Workforce Service experience.
Working knowledge of applicable local Workforce Service programs and the Work in Texas system.
Familiarity with applicable federal, state, and local laws and regulations.
Basic computer literacy, including the ability to use the Internet and Microsoft Office products.
Ability to multitask in a fast-paced environment.
Strong listening and problem-solving skills.
Ability to work independently with minimal supervision and effectively as part of a team.
Excellent interpersonal skills and an Extreme Customer Service orientation.
Strong oral and written communication skills.
Required competencies include Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, and technical capacity.

Nice To Haves

At least one year of RESEA service-delivery experience.
Experience in training and coaching or mentoring.

Responsibilities

Perform frontline RESEA functions as needed to backfill open positions or respond to outreach spikes.
Coach RESEA staff to support performance and quality goals.
Provide hands-on and technical assistance to staff in addressing needs and resolving issues.
Problem-solve difficult situations for customers and staff using Extreme Customer Service.
Work with the Business Services Manager to ensure coverage of all required functions.
Participate in TWC and Board training sessions and meetings to identify requested service-delivery changes.
Identify and address staff needs.
Work with management and QPT staff to evaluate quality results and continuous-improvement opportunities.
Conduct internal audits to ensure staff compliance.
Coordinate RESEA staff activities so customer and program needs are met or exceeded.
Participate in work groups and committees focused on customer needs, service improvements, and new strategies.
Establish, implement, and maintain procedures needed to ensure current RESEA compliance.
Use Extreme Customer Service behaviors in interactions with internal and external parties.
Perform other reasonable related duties as assigned.