Resales Specialist (Client Advisor) - Boston

The RealReal • Brookline, MA

5d • $21 - $25

About The Position

The Resales Specialist is the primary revenue driver of The RealReal’s retail boutique, responsible for sales performance, client relationships, and delivering an elevated luxury shopping experience. The role proactively builds a loyal client base, manages multiple customer journeys, and works in a fast-paced, metrics-driven team environment. Full-time positions require a commitment of 40 hours per week; part-time positions require 25 hours per week and may include evenings, weekends, and holidays.

The specialist represents the circular economy and educates clients about the environmental impact of resale and The RealReal’s business model. They use knowledge of luxury brands and trends to offer styling advice, maintain merchandise presentation, perform boutique opening and closing procedures, and use Salesforce and internal technology to manage client preferences and sales processes.

The RealReal is an online marketplace for authenticated resale luxury goods. Its services include authentication, pricing, photography, listing, shipping, and customer service for consignors. The company states its commitment to equal employment opportunity and diversity and inclusion, and reasonable accommodations may be made for employees with disabilities.

Requirements

• At least 1 year of experience in a metrics-based retail sales environment.
• A proven record of meeting and exceeding individual sales goals and KPIs.
• Comfort with ambiguity, rapid change, and a fast-paced, growing business environment.
• A positive, professional demeanor and ability to represent a luxury brand with integrity.
• Self-motivation and willingness to seek sales opportunities through daily proactive outreach.
• Strong attention to detail and organizational skills to manage a high volume of client interactions.
• Proficiency in Salesforce, Google Suite, and Mac iOS, or the ability to become proficient quickly.
• Flexibility to work a schedule that meets business needs, including evenings, weekends, and holidays.
• Receptiveness to feedback and commitment to ongoing professional growth.

Nice To Haves

• Luxury retail experience.

Responsibilities

• Proactively engage boutique clients and use suggestive selling to exceed daily and monthly sales targets.
• Perform daily outreach to existing clients and grow a personal book of business.
• Monitor and analyze individual sales performance and adjust strategies to meet business needs and KPIs.
• Manage multiple customer journeys and provide a seamless, elevated experience from entry to checkout.
• Educate clients about the environmental impact of purchases and the value of The RealReal’s resale business model.
• Use knowledge of luxury brands and trends to provide styling advice and build client trust.
• Maintain merchandise replenishment and visual presentation to uphold brand standards.
• Execute opening and closing procedures to prepare the boutique for sales.
• Use Salesforce and internal technology tools to track client preferences and support the sales process.

Benefits

• Base pay plus uncapped bonus; target bonus is $1,000 per month for full-time employees and $250 per month for part-time employees.
• Employee Stock Purchase Plan.
• 401(k) with company match for full-time employees.
• Medical, dental, vision, and commuter benefits for full-time employees in applicable locations.
• Paid parental leave for full-time employees.
• Nine paid company holidays.
• Paid time off: 18 days for full-time employees and 9 days for part-time employees; PTO begins accruing on the first day of work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed