Resales Specialist (Client Advisor) - Boston
About The Position
The Resales Specialist is the primary revenue driver of the retail boutique, responsible for creating sales through proactive client engagement, relationship-building, and a loyal client base interested in sustainable luxury. The role operates in a fast-paced, metrics-driven team environment and requires a flexible schedule that meets business needs, including evenings, weekends, and holidays. Full-time positions require a commitment to 40 hours per week; part-time positions require 25 hours per week. The specialist provides an elevated luxury shopping experience, educates clients about the environmental impact of resale and The RealReal business model, and uses knowledge of luxury brands and trends to offer styling advice. The role also includes maintaining boutique presentation and merchandise standards, executing opening and closing procedures, and using Salesforce and internal technology to support clienteling and sales. The RealReal is an online marketplace for authenticated resale luxury goods. Its business supports the circular economy by giving new life to goods across fashion, jewelry, watches, art, and home categories. The company describes its workplace as committed to equal employment opportunity and diversity and inclusion.
Requirements
- At least 1 year of experience in a metrics-based retail sales environment.
- A record of meeting and exceeding individual sales goals and KPIs.
- Comfort with ambiguity, rapid change, and a fast-paced, growing business environment.
- Positive, professional demeanor and ability to represent a luxury brand with integrity.
- Self-motivation and willingness to pursue sales opportunities through daily proactive outreach.
- Strong attention to detail and organizational skills for managing a high volume of client interactions.
- Proficiency in Salesforce, Google Suite, and Mac iOS, or ability to become proficient quickly.
- Flexibility to work evenings, weekends, and holidays as business needs require.
- Receptiveness to feedback and commitment to ongoing professional growth.
Nice To Haves
- Luxury retail experience.
Responsibilities
- Proactively engage boutique clients and use suggestive selling to exceed daily and monthly sales targets.
- Manage and grow a personal client book through daily outreach, building long-term client relationships.
- Monitor and analyze individual sales performance and adjust sales strategies to meet business needs and KPIs.
- Guide multiple customer journeys at once, providing a seamless experience from arrival through checkout.
- Educate clients about the environmental impact of their purchases and the value of The RealReal business model.
- Use luxury brand and trend knowledge to provide styling advice and build trust with shoppers.
- Maintain brand standards through merchandise replenishment and visual presentation.
- Perform opening and closing procedures to prepare the boutique for sales activity.
- Use Salesforce and internal technology tools to track client preferences and support the sales process.
Benefits
- Base pay plus uncapped bonus; target bonus is $1,000 per month for full-time roles and $250 per month for part-time roles.
- Employee Stock Purchase Plan.
- 401(k) with company match for full-time roles.
- Medical, dental, vision, and commuter benefits for full-time roles in applicable locations.
- Paid parental leave for full-time roles.
- Nine paid company holidays.
- 18 paid PTO days for full-time roles; PTO begins accruing on the first day of work.
- Nine paid PTO days for part-time roles; PTO begins accruing on the first day of work.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
