Requirements Analyst

SAIC•Fort Bragg, NC

5d•Onsite

About The Position

SAIC is seeking a Requirements Analyst to support the Special Operation Command Information Technology Enterprise Contract (SITEC) 3 at Fort Bragg, North Carolina. The SITEC 3 Enterprise Operations and Maintenance Task Order provides USSOCOM, its Component Commands, Theater Special Operations Commands, and deployed forces with operations and maintenance services. These services include maintaining network operations and systems and network infrastructure; providing end-user and common-device support; managing configuration, change, licenses, and assets; conducting training; and performing Install, Move, Add, Change services. The work supports mission operations around the globe, 24x7x365. The Requirements Analyst connects business needs with technical solutions by analyzing processes, gathering requirements, and supporting applications to optimize IT service management. The role requires experience translating requirements into operational solutions, process-improvement knowledge, strong analytical and problem-solving abilities, and effective communication and interpersonal skills. Project management experience and knowledge of the Government’s preferred Enterprise Resource Planning solutions are a plus. Work must follow applicable policies, procedures, regulations, directives, and industry best practices.

Requirements

Bachelor’s degree and two years of experience; or an associate degree and four years of experience; or a high school diploma and at least six years of relevant experience in lieu of a degree.
Active TS/SCI clearance or higher, with the ability to maintain it.
U.S. citizenship.
Broad experience translating IT requirements into effective operational solutions.
Strong technical and functional knowledge of IT Service Management processes.
Excellent analytical-thinking and problem-solving skills.
Strong interpersonal and written and verbal communication skills.
Experience eliciting, documenting, and managing business and technical requirements.
Hands-on experience with core ITSM processes.

Nice To Haves

Project management experience.
Strong technical and functional knowledge of the Government’s preferred Enterprise Resource Planning solutions.
Background and certifications related to systems or network engineering.
ITIL Foundations, Project+, Certified Associate in Project Management (CAPM), or Project Management Professional (PMP) certification.

Responsibilities

Identify business and technical problems and develop corrective actions or improvements, ensuring solutions are technically sound and aligned with enterprise capabilities and practices.
Analyze and define systems, functions, processes, and user needs.
Develop and design technical solutions for unique operational requirements using available technical capabilities, tools, and services.
Develop and recommend policies and procedures for transitioning solutions from concept through planning and into operations.
Lead projects to update and modernize existing systems in response to changes in operational needs, policy, or organizational strategy.
Create policies, procedures, workflows, user guides, and other documentation to support user acceptance and system integration.
Conduct organizational studies, map current ITSM processes, and perform gap analyses to identify improvement opportunities using frameworks such as ITIL and Lean.
Collaborate with stakeholders to elicit business needs and create user stories, acceptance criteria, and technical specifications for ServiceNow solutions.
Assist in configuring workflows, business rules, forms, dashboards, and reports, ensuring solutions align with business objectives.
Provide expertise in Incident, Change, Problem, Asset, Configuration, and Knowledge Management.
Lead technical solution-design sessions, communicate project status, and act as a liaison among business units, IT, and development teams.
Participate in user acceptance testing, develop test cases, and create end-user training materials.