Requirements Analyst

SAIC•Fort Bragg, NC

5d•Onsite

About The Position

SAIC is seeking a Requirements Analyst to support the Special Operation Command Information Technology Enterprise Contract (SITEC) 3 at Fort Bragg, NC. The SITEC 3 Enterprise Operations and Maintenance Task Order provides USSOCOM, its Component Commands, Theater Special Operations Commands, and deployed forces with operations and maintenance services. These services include maintaining network operations and systems and network infrastructure; providing end-user and common-device support; managing configuration, changes, licenses, and assets; conducting training; and performing Install, Move, Add, Change services. The supported responsibilities are important to USSOCOM, the CIO/J6 organization, and end users operating globally 24x7x365. The Requirements Analyst bridges business needs and technical solutions by analyzing processes, gathering requirements, and supporting applications to improve IT service management. The role requires analytical thinking, problem-solving, communication, experience translating requirements into operational solutions, and a thorough understanding of process improvement. The Analyst works with colleagues and stakeholders across departments and performs work in accordance with applicable policies, procedures, regulations, directives, and industry best practices. The position supports ServiceNow solutions and IT service management processes, including process analysis, solution design, workflow configuration, stakeholder collaboration, project coordination, testing, documentation, and end-user training. Project management experience and strong technical and functional knowledge of the Government’s preferred Enterprise Resource Planning solutions are a plus.

Requirements

Bachelor’s degree and two years of experience; or an associate degree and four years of experience; or a high school diploma and at least six years of relevant experience in lieu of a degree, per the contract.
Active TS/SCI clearance or higher and ability to maintain it.
U.S. citizenship.
Broad experience translating IT requirements into effective operational solutions.
Strong technical and functional knowledge of IT Service Management processes.
Excellent analytical thinking and problem-solving skills.
Strong interpersonal and written and verbal communication skills.
Experience eliciting, documenting, and managing business and technical requirements.
Hands-on experience with core ITSM processes.

Nice To Haves

Project management experience.
Strong technical and functional knowledge of the Government’s preferred Enterprise Resource Planning solutions.
Background and certifications related to systems or network engineering.
ITIL Foundations, Project+, Certified Associate in Project Management (CAPM), or Project Management Professional (PMP) certification.

Responsibilities

Identify business and technical problems and develop corrective actions or improvements, ensuring solutions are technically sound and aligned with enterprise capabilities and practices.
Analyze and define systems, functions, processes, and user needs.
Develop and design technical solutions for unique operational requirements using a broad range of technical capabilities, tools, and services.
Develop and recommend policies and procedures to transition solutions from concept through planning to operations.
Lead projects to update and modernize existing systems in response to changes in operational needs, policy, or organizational strategy.
Create policies, procedures, workflows, user guides, and other documentation to support user acceptance and system integration.
Conduct organizational studies, map current ITSM processes, and perform gap analyses to identify improvement opportunities using frameworks such as ITIL and Lean.
Collaborate with stakeholders to elicit business needs and create user stories, acceptance criteria, and technical specifications for ServiceNow solutions.
Assist with configuring workflows, business rules, forms, dashboards, and reports, ensuring solutions align with business objectives.
Provide expertise in Incident, Change, Problem, Asset, Configuration, and Knowledge Management.
Lead technical solution design sessions, communicate project status, and serve as a liaison among business units, IT, and development teams.
Participate in user acceptance testing, develop test cases, and create end-user training materials.
Perform work in accordance with policies, procedures, regulations, directives, and industry best practices.