Representative, Recovery

Honda Canada Inc.•Markham, ON

5d•$50,800 - $60,325•Remote

About The Position

The associate will work within Honda Canada’s Account Services department and will report to the Supervisor, Account Services. The Representative Recovery – Account Services acts in the capacity of trusted advisor to Customers by providing payment solutions and options to resolve past due accounts and minimize credit loss for HCFI. Individually assigned responsibilities may include but not limited to, the principal functional responsibilities listed below.

Requirements

Completed post-secondary education and/or equivalent work experience.
Minimum of 2 years’ experience Financial Services, and or 1-3 years of relevant, progressive business experience with a proven track record of delivering results.
Bi-lingual in French and English is required.
Strong decision-making, negotiating, planning, analytic, and strategic skills.
Demonstrated above average interpersonal, communication (written and verbal), problem solving, and listening skills.
Ability to deal effectively and professionally in a rapidly changing and fast paced environment.
A high level of individual initiative and ability to work with minimal direction.
Ability to build collaborative working relationships with internal and external stakeholders.
Must be detail oriented, results oriented, well organized, and a team player.

Nice To Haves

Knowledge of laws in regards to collection and repossession of assets an asset.

Responsibilities

Handling any one of the Recovery Processes (Charged off accounts, Bankruptcies, Total Loss Process, Insurance Tracking and Delinquent accounts)
Correspond and deal with insurance companies, research values on cars, follow-up and accept offers from insurance companies as well as provide customers with accurate information.
Handle the Insurance Tracking Process by reviewing the accounts, obtaining authorization for waivers, preparing necessary documents, and obtaining the insurance policies.
Ensure that the set monthly departmental targets are met.
Support the Senior Associates with communication regarding bankruptcy and legal matters.
Handle third party collections agency placement and monitor the recoveries by each agency.
Other duties as assigned
Share best practices amongst the team members to increase efficiency.
Monitor high risk accounts and act as a liaison with dealers, customers, and other internal departments.
Handle bankruptcies by filing the appropriate claims and deciding on repossessions