Loss Recovery Representative

Hankey Group External•Las Vegas, NV

1d•Onsite

About The Position

The Charged-Off Collector is responsible for managing and collecting on charged-off accounts to help recover assets and minimize loss for Westlake Financial. This position requires strong negotiation and listening skills, sound judgment, and the ability to make strategic decisions regarding repossession and settlements. Westlake Financial is the largest privately held auto finance company in the United States with demonstrated growth year over year. They continue to expand their teams and diversify their business model, cementing them as a leader in the automotive lending industry. Westlake continues to grow its market share within the Auto Industry with assets in excess of 22B. They have business relationships in all 50 states, including Puerto Rico, and are looking to acquire talented individuals as they expand their market share. Westlake Financial believes in PEOPLE with the PURPOSE and PASSION to assist their more than 22,000 dealer partners throughout North America.

Requirements

Strong skip-tracing background with the ability to locate customers and collateral effectively.
Excellent communication, negotiation, and written skills with a professional, goal-oriented attitude.
Flexible availability – able to work overtime and weekends as needed.
Proven ability to multitask and meet tight deadlines in a fast-paced environment.
Typing speed of at least 35 WPM with solid attention to detail.
Driven to meet goals and motivated to grow within the department.
Thorough understanding of state and federal collection laws, including the Fair Debt Collection Practices Act (FDCPA).
Minimum of 2 years of experience in the automotive finance industry, with knowledge of collections, repossession, and skip tracing.
Ability to assess and value collateral accurately.
Proficient with computer systems, including Microsoft Excel, Outlook, and other office software.
Comfortable using web-based applications and online skip-tracing tools.
High school diploma or equivalent required.

Nice To Haves

College coursework preferred

Responsibilities

Contact customers via outbound and inbound calls to arrange payment solutions and bring accounts to resolution.
Negotiate payment plans based on customer circumstances while meeting daily and monthly performance goals.
Conduct extensive skip tracing to locate customers, vehicles, or potential leads.
Maintain accurate records of account activity, updates, and vehicle recovery progress.
Collaborate with team members to support department goals and share information on active cases.
Handle multiple priorities efficiently in a fast-paced, goal-driven environment.
Ensure confidentiality of all company operations, customer information, and technology systems.

Benefits

Medical, Dental, and Vision Benefits
Life Insurance, Flexible Spending Account
401K Matching
Employee Stock Ownership Program in a $14.2 Billion Company, Plus Company Matching
Wellness Program, Daily Team Exercises
Westlake University, Certification Programs
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
AT&T Wireless Discounts
Employee Loan Assistance
Annual Flu Shots, Biometric Screenings
Paid Vacations Days
Paid Sick Days
Paid Holidays
Rental Car Discounts
Dell Member Purchase Program
UKG Wallet - Advance Pay