Loss Reporting Representative

Armed Forces Insurance•Leavenworth, KS

2d•Onsite

About The Position

Since 1887, Armed Forces Insurance (AFI) has existed with a single, unwavering purpose: To protect the people who protect our nation. For more than 130 years, we’ve provided home insurance, renter insurance and auto insurance and much more to our members. We proudly serve active, retired and former military personnel, their families and civilian Department of Defense employees. AFI is a family friendly organization offering competitive compensation, an outstanding work environment and great benefits. AFI is headquartered in Leavenworth, Kansas approximately 25 minutes from the Legends. The Loss Reporting Representative responds to incoming telephone, email, or written notification of loss. They perform duties as directed in connection with reviewing and processing of notification of loss documentation and provide claims status updates to policyholders as requested throughout the claims adjudication cycle.

Requirements

High School Diploma or GED
Two years of customer service experience in a financial services environment, or one year of clerical support/processing experience with AFI
Associates Degree may be substituted for this requirement
Competent written communications skills
Excellent verbal communications skills, to include a courteous, confident demeanor and appropriate use of grammar and vocabulary
Ability to communicate telephonically moderately complex insurance terminology to policyholders in a clear and concise manner
General knowledge of MS Outlook and Word
Keyboard skills of at least 30wpm
Ability to learn to utilize AFI’s computer systems for data access and entry
Ability to perform basic math functions to include calculation of percentages and ratios
Ability to quickly gather facts and information needed to determine appropriate action policyholder requests
Demonstrates sound judgment and decision-making skills
Ability to accomplish work according to established priorities and procedures
Successful completion within 90 days of standardized training in Principals of Insurance, Dwelling Coverages, and Homeowner Coverages if incumbent did not have prior experience in a position with this requirement

Responsibilities

Receiving, recording, and distribution of incoming loss notification correspondence to appropriate unit staff
Performs accurate and timely processing associated with loss notification and assignment of claims
Provides status updates to policyholders via telephone, email, or written correspondence pending claim settlement
Receives, logs, and forwards to assigned staff/independent adjuster incoming information from policyholders related to new loss reports
Creates and distributes required documentation (both system and hard-copy) relating to pending claims
Obtains police/fire reports, weather reports, and other information relevant to the circumstances of the potential claim
Contacts other outside parties (mortgage companies, adjusters, policyholders, etc.) as necessary to obtain information required to complete claim processing activities
Contacts, or responds to contacts from, claimants and other outside parties to provide accurate and timely status updates during the claim settlement process
Ability to be at work regularly and on time
Performs other duties as assigned in support of the unit and company objectives

Benefits

Full benefits package including health, dental, vision, life & disability insurance including an employee assistance program (EAP)
401(k) including employer match & safe harbor contributions
Generous paid time off policy, medical leave, volunteer time off and 9 paid holidays
We support employee training and professional development opportunities with a tuition reimbursement program and continuing education and re-certification opportunities
Volunteering and community engagement opportunities

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