Representative, Specialty Pickup Retail Recovery

CVS Health•Monroeville, PA

10d•Onsite

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The role of a SPAR Recovery representative is to assist with reconciling outstanding SPAR orders at retail by ensuring that they are either returned to CVS specialty or confirming that they have been delivered successfully to the patient. Job responsibilities may include making outbound/taking inbound calls to/from retail stores and/or patients to initiate the timely return of medications which are no longer needed by patients, or those medications which have not been picked up. This includes working with retail colleagues to locate and check in High Touch/ High-Cost orders. Other responsibilities can include printing, packing, and shipping supply requests to retail stores, patients, and prescriber offices. This role is essential for the effective management of SPAR orders not picked up; the potential risk could create regulatory and financial losses to the company.

Requirements

At least one year of experience in customer service or healthcare services, with phone experience.
Six months computer experience in a Windows based system.
Excellent communication, organizational and interpersonal skills.
Attention to details and accuracy.
Ability to lift up to 50 pounds.

Nice To Haves

Ability to work in a team environment.
Ability to work independently.
PA Pharmacy Technician State License

Responsibilities

Assist with reconciling outstanding SPAR orders at retail by ensuring that they are either returned to CVS specialty or confirming that they have been delivered successfully to the patient.
Make outbound/take inbound calls to/from retail stores and/or patients to initiate the timely return of medications which are no longer needed by patients, or those medications which have not been picked up.
Work with retail colleagues to locate and check in High Touch/ High-Cost orders.
Print, pack, and ship supply requests to retail stores, patients, and prescriber offices.