Call Center-Guest Recovery Representative
City Barbeque, LLC•Dublin, OH
•Onsite
About The Position
This position contributes to City Barbeque success by serving our joints and guests by helping our guests find the perfect meal for their occasion, answering general questions about our menu, handling 86 Requests, handling guest complaints over the phone & email. The schedule is Wed/Thurs/Fri/Sat/Mon 1:15 PM – 8:30 PM.
Requirements
- Proficient in word processing, and spreadsheet software
- Able to take own initiative to communicate appropriately in written and verbal form.
Nice To Haves
- HOURLY pay + Commission!
Responsibilities
- Speak clearly and listen attentively to guests and other employees while maintaining a cheerful and helpful attitude
- Have a complete understanding of the menu and services that City BBQ Provides so that you may handle all guest questions
- Assist guests with placing orders over the phone
- Resolve all guest concerns with first call resolution.
- Maintain a professional appearance at all times and display a positive and enthusiastic approach to all assignments
- Have the ability to adapt to changing guest volume levels with a sense of urgency
- Use of proper phone etiquette and phone procedures.
- Proficient in word processing, and spreadsheet software
- Able to take own initiative to communicate appropriately in written and verbal form.
- Take incoming phone calls from guests calling our joints
- Provide first call resolution for all guest concern calls
- Process 86 requests when assigned
- Review and respond to all guest emails with same day turn around to the following email inboxes: CBBQ Rewards, CBBQ Info, City BBQ Guest Recovery
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
