Call Center Representative
Northwest Asthma & Allergy Center•Seattle, WA
•$22 - $28•Onsite
About The Position
Northwest Asthma and Allergy Center is seeking a full-time Call Center Representative (CSR) who will provide a warm, welcoming presence to our call center and who will strive to provide outstanding customer service to our patients. This is a great opportunity for an experienced professional or for someone just starting a career in the healthcare field to join our friendly team in our busy call center.
Requirements
- High school diploma or GED
- Two years of medical office experience
- Exceptional customer/patient service/interpersonal skills
- Self-motivation, empathy, and ability to multitask
- Clear and effective communication in a positive manner; attention to detail, spelling and grammar
- Knowledge of computer and phone systems
Nice To Haves
- Experience with Electronic Medical Records (EMR/EHR)
Responsibilities
- Answer incoming phone calls as a representative of all 6 clinics
- Verify and update patient information to ensure proper billing
- Obtain appropriate patient consents if necessary
- Schedule appointments
- Verify insurance and ensure necessary information and insurance card copies are in the EMR system
- Manage patient messages and calls
- Confirm patient appointments
- Follow-through with referral management (verify insurance, contact patient, obtain necessary records from referring provider)
Benefits
- Medical PPO
- Dental PPO
- Vision
- Employer paid Life and AD&D
- Employee paid supplemental Life and AD&D
- Employer paid LTD
- Profit sharing and 401k plan
- Vacation - 21 days accrued per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
