Bilingual Recovery Representative - ESC

Information Services Corporation ISC•Toronto, ON

3d•Hybrid

About The Position

We are ESC, an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support registration, due diligence, and lending practices of clients across Canada. Our people are what drives our innovation, growth, and well-being. We are looking for a Bilingual Recovery Representative I to help grow our business and contribute to our future. In this role, you’ll manage recovery files and work closely with suppliers such as bailiffs, auctions, and towing companies to coordinate the repossession, transport, and liquidation of moveable assets. You’ll also handle customer interactions, support voluntary surrenders and redemptions, and ensure compliance with recovery processes and provincial regulations. This position offers an excellent opportunity to build expertise in the recovery industry while contributing to a collaborative and process-driven team.

Requirements

Required to speak, write, and read in French & English fluently
Some post-secondary education coupled with 1-3 years of experience
Demonstrated proficiency in reading comprehension and basic mathematical skills, written and oral communication, excellent telephone etiquette and ability to think quickly on your feet.
Attention to detail, teamwork, problem solving, decision making, critical thinking, job task planning and organizing, computer use, continuous learning.
Experience using Windows, General office equipment, Microsoft Outlook, Microsoft Word, Microsoft Excel, Internet Explorer
Ability to work in a fast-paced environment, work under pressure, tight deadlines

Responsibilities

Work with the supply chains such as bailiffs, auctions, tow companies and skip tracers related to the repossession, transport and liquidation of moveable assets
Follow recovery process and apply all applicable rules
Interact with client customers and work with clients to action and resolve client customer inquiries such as voluntarily surrendering units, redemptions and escalating any complaints to the Recovery Manager
Manage file assignments to ensure that company obligations are met. Files are assigned based on client customer’s last name (no specialty in terms of specific clients supported).
Review and authorize supplier costs / invoices such as storage, transportation, priority liens, bailiff fees etc. within their cost limits
Support the corporate quality and continuous improvement process by having consistent general knowledge of the industry and the different laws pertaining to each province
Perform necessary tasks related to quality control parameters by ensuring all processes are followed
Recovery Representatives can escalate questions to Recovery Representative II or the Recovery Manager
Other administrative duties, as required