Rx Records - Representative II
About The Position
CVS Health Prescription Records team serves as the sole managing interface for CVS Retails’ legal, subpoena, regulatory, attorney, patient and third-party record demands for patient and prescriber prescription records. This position will handle incoming customer inquiries by phone, fax and email in a contact center environment. You will have high-volume data entry expectations of these requests while ensuring the accuracy of details provided, along with being in charge of responsibly handling Protected Health Information. We have the responsibility of complying with regulatory demands and subpoena demands in accordance with state and federal HIPAA/Privacy requirements.
Requirements
- Must be able to work 2 days a week in the Cumberland, RI office.
- 1 to 2 years of experience working in a Call Center or Customer Service Environment where a high degree of accuracy and attention to detail are required.
- 1 to 2 years of experience working with sensitive information and/or HIPAA.
- Must be able to function well in a professional team environment.
- Ability to handle inquiries, and exercise good judgment and apply critical thinking skills to solve problems.
- Proficiency in data entry, Microsoft Word and Excel, Microsoft Outlook and the ability to master other related department applications.
Nice To Haves
- Strong organization skills, ability to multi-task, prioritize work, maintain flexibility, and manage expectations while meeting scheduled deadlines.
- Associates degree or equivalent certificate.
- Prior Patient Prescription Records experience.
- Legal or paralegal experience.
Responsibilities
- Work in a high volume, production oriented, time sensitive Call Center environment.
- Assist customers on the phone to provide Prescription Records and status updates on their requests.
- Process prescription records in a data entry system in response to fax, mail, and email requests from Regulatory Agencies, Courts (Subpoenas), Law Enforcement, Attorneys, Insurance Agencies, Patients, and other third parties.
- Must maintain the strictest level of confidentiality when dealing with Protected Health Information at all levels.
Benefits
- medical
- dental
- vision coverage
- paid time off
- retirement savings options
- wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
