Medical Records Representative

Louisiana Orthopaedic Specialists•Lafayette, LA

1d•Onsite

About The Position

Manage patient data while ensuring files are accurate, organized and compliant with HIPAA regulations. Responds to and fulfills Medical Record Request in a HIPAA compliant and secure manner.

Requirements

High school diploma or equivalent (Degree in Health Information Management preferred)
Previous experience in a medical office or records role preferred
Familiarity with EHR systems (e.g., Epic, Cerner, MedEvolve, etc.)
Basic knowledge of medical terminology
Understanding of healthcare privacy regulations (HIPAA)
Strong attention to detail and organizational skills
Basic computer and data entry skills
Must be able to communicate effectively with physicians, patients and the public as well as be capable of establishing good working relationships with both internal and external customers.
Skills in customer service
Skills in communicating effectively with providers, clinical staff and the public.
Skill in establishing good working relationships with both internal and external customers.
Knowledge and implementation of HIPAA Guidelines.
Knowledge of medical terminology.
Support accreditation and regulatory requirements.
Computer knowledge, including Windows based programs.
Ability to maintain patient confidentiality.
Ability to communicate with upset and frustrated patients while consistently providing excellent customer service.
Demonstrate empathy, concern, good listening skills, and compassion for all patients.
Understand and uphold LOS’ code of conduct and culture.
LOS employee manual must be read and acknowledgement receipt signed.
OSHA Requirements and training to include: Safety Training.

Nice To Haves

Degree in Health Information Management preferred

Responsibilities

Maintain and update patient medical records in electronic health record (EHR) systems.
Ensure accuracy, completeness, and proper documentation of patient information.
Scan, file, and upload paper records into digital systems.
Retrieve medical records for healthcare providers upon request.
Process requests for medical records in compliance with privacy laws (e.g., HIPAA).
Verify patient information and ensure proper identification before record release.
Monitor records for deficiencies and follow up with providers to correct them.
Assist with chart audits and quality assurance activities.
Works with and communicates with any third party services to complete medical record requests (including but not limited to law offices, payer audits, outside medical offices, ShareCare, etc.).
Access and navigate multiple data systems for a single request ensuring that all patient data is collected.
Coordinate with front desk, billing, and clinical staff as needed.
Maintains strictest patient confidentiality.