Representative I, Patient Access-Days-Full time-Clinton

Trinity Health•Clinton, IA

About The Position

MercyOne Clinton Medical Center is a Catholic, not-for-profit, full-service community health system serving eastern Iowa and western Illinois. The Representative I researches, collects, and analyzes information; identifies opportunities; develops solutions; and leads issues through resolution. The role collaborates on performance improvement activities based on program efficiency and patient experience outcomes and is responsible for distributing analytical reports. The position uses multiple system applications to perform analysis, create reports, and develop educational materials. It applies knowledge of Trinity Health policies, practices, and processes to prioritize quality, confidentiality, and safety. The Representative I researches and compiles information for operational projects, analyzes and summarizes data with graphical presentations, identifies trends, and recommends practical options or solutions to support leadership decisions. The role also uses program and operational measurements to demonstrate progress, return on investment, and impacts. This is an entry-level position with a schedule of 12-hour shifts, three days per week, including every third weekend. The role rotates among switchboard, admitting, and the emergency department.

Requirements

At least one year of customer service experience.
Demonstrated knowledge of departmental processes and procedures and ability to readily acquire new knowledge.
Maintain working knowledge of applicable federal, state, and local laws and regulations, Trinity Health’s Integrity and Compliance Program and Code of Conduct, and other applicable policies, procedures, and guidelines.
Prioritize quality, confidentiality, safety, honest and ethical conduct, and safe work practices.
Work 12-hour shifts three days per week and every third weekend.

Nice To Haves

Patient Access experience preferred.

Responsibilities

Research, collect, and analyze information.
Identify opportunities, develop solutions, and lead issues through resolution.
Collaborate on performance improvement activities based on program efficiency and patient experience outcomes.
Distribute analytical reports.
Use multiple system applications to perform analysis, create reports, and develop educational materials.
Research and compile information to support ad-hoc operational projects and initiatives.
Synthesize and analyze data and provide detailed summaries, including graphical presentations illustrating trends and recommending practical options or solutions.
Use program and operational data and measurements to define and demonstrate progress, return on investment, and impacts.
Rotate among switchboard, admitting, and the emergency department.