Representative I, Patient Access-Days-Full time-Clinton

Trinity Health•Clinton, IA

4d•Onsite

About The Position

MercyOne is hiring an entry-level Representative I for Patient Access at MercyOne Clinton Medical Center. The role researches, collects, and analyzes information; identifies opportunities; develops solutions; and leads issues through resolution. It collaborates on performance improvement activities, with outcomes reflected in program efficiency and patient experience, and is responsible for distributing analytical reports. The schedule is three 12-hour day shifts per week, with work every third weekend. The role rotates among switchboard, admitting, and the emergency department. The representative uses multiple system applications to analyze information, create reports, and develop educational materials, while applying basic knowledge of Trinity Health policies, practices, and processes to prioritize quality, confidentiality, and safety. The role also supports operational projects and initiatives through research and data analysis, summaries, graphical presentations, and recommendations that support leadership decision-making.

Requirements

At least one year of customer service experience.
Demonstrated knowledge of departmental processes and procedures, and ability to readily acquire new knowledge.
Basic knowledge of Trinity Health policies, practices, and processes to prioritize quality, confidentiality, and safety.
Working knowledge of applicable federal, state, and local laws and regulations; the Trinity Health Integrity & Compliance Program and Code of Conduct; and other relevant policies, procedures, and guidelines.

Nice To Haves

Patient Access experience.

Responsibilities

Research, collect, compile, and analyze information for operational projects and initiatives.
Identify opportunities, develop solutions, and lead issues through resolution.
Collaborate on performance improvement activities to improve program efficiency and patient experience.
Distribute analytical reports.
Use system applications to perform analysis, create reports, and develop educational materials.
Synthesize and analyze data and provide detailed summaries, graphical presentations of trends, and practical recommendations or solutions.
Use program and operational data and measurements to define and demonstrate progress, return on investment, and impacts.
Maintain knowledge of applicable laws, regulations, policies, procedures, and guidelines, and follow honest, ethical, professional, and safe work practices.
Rotate among switchboard, admitting, and emergency department assignments, including scheduled weekend work.