Representative- Cust Svc

EssilorLuxottica Group•Farmers Branch, TX

About The Position

The Customer Service Representative provides professional service to internal and external clients by responding to telephone inquiries, processing client orders, and ensuring accurate data entry. The role responds to customer calls, emails, and chats; processes orders received through phone calls, faxes, email, and other sources; provides technical information about products and electronic ordering systems; and communicates order changes, delays, missing information, promotions, and sales programs to customers. The position also manages daily service level reports.

Requirements

High school diploma.
3 to 5 years of experience in a similar position.
Good analytical and problem-solving skills.
Ability to work in a dynamic environment with minimal supervision.
Knowledge of Microsoft Office and Gmail family software.
Ability to multitask.
Team player with the ability to interact with various departments.
Fluent English.

Nice To Haves

Experience in optics.

Responsibilities

Respond to customer phone calls, emails, and chats.
Enter orders received through phone calls, faxes, emails, or other sources.
Provide technical information about products and answer questions about electronic (web) ordering systems.
Inform customers of order changes or delays, obtain missing information or frames to follow, and communicate promotions and sales programs.
Manage daily service level reports.