Representative, Cust Serv - Weekend PM

Pre-Flight•Boston, MA

About The Position

The Customer Service Representative answers calls from a centralized remote monitoring location for a parking market and provides service to customers, managers, and peers. The role involves responding to questions, helping customers use automated pay equipment, and ensuring equipment is working. The Representative also assists the Operations Manager and/or Senior Operations Manager with revenue controls and accountability systems.

Requirements

High school diploma or GED.
Computer literacy and knowledge of MS Word, MS Excel, and the Internet.
Must be at least 18 years old; off-airport locations may require applicants to be at least 21 based on airport requirements.
Must have unrestricted authorization to work in the United States.
Must be willing to complete pre-employment screening, including drug testing, reference verification, a math test, and a background check.
Must be willing to work Saturday and Sunday from 12:00 pm to 8:00 pm.
Must be able to navigate parking lots and/or garages and assist customers promptly, including potentially traveling up and down parking garage ramps.
Must have sufficient hearing and vision to perform essential functions.

Responsibilities

Respond clearly and efficiently to customer inquiries, including questions about monthly and daily rates, directions to locations, and operation of automated pay equipment stations.
Ensure paperwork is complete and revenue tickets are collected and accounted for.
Serve as the point person for customer service inquiries, complaints, incident reports, and claims for the location.
Report or escalate major issues to the Operations Manager or Senior Operations Manager as appropriate.
Assist the Operations Manager and/or Senior Operations Manager in maintaining established revenue controls and accountability systems.
Help ensure equipment is working at all times.