Coordinator BPS Cust Serv

Acosta • Lewisville, TX

2d

About The Position

The Customer Service Coordinator supports customer service functions across assigned lines and helps ensure smooth order processing from start to finish. The role receives and resolves customer order issues, maintains accurate order and customer information in internal systems, monitors daily dashboards and alerts, and follows established procedures to investigate and resolve issues. The coordinator collaborates with internal and external teams, escalates unresolved issues to managers or supervisors, maintains documentation in compliance with company policies, and builds strong relationships with customers, clients, and coworkers. The position also supports Customer Replenishment (CRP/VMI) processes when applicable and completes special projects and other assigned duties.

Requirements

• High school diploma or GED.
• At least 2 years of customer service, administrative, or business process experience.
• Strong communication, organization, and problem-solving skills.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Comfort with data entry and order management systems.
• Ability to work with standard office equipment.
• Strong attention to detail in a fast-paced environment.

Nice To Haves

• Associate degree.
• Formal customer service training.
• Food broker experience.

Responsibilities

• Professionally receive and resolve customer order issues.
• Research and resolve issues in collaboration with internal and external teams.
• Update orders, pricing, and customer criteria in internal systems.
• Monitor dashboards and alerts daily to identify and address issues quickly.
• Escalate unresolved issues to appropriate managers or supervisors.
• Investigate rules engine issues and follow established resolution procedures.
• Maintain accurate documentation in compliance with company policies.
• Build and maintain strong relationships with customers, clients, and coworkers.
• Support Customer Replenishment (CRP/VMI) processes when applicable.
• Complete special projects and additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED