Representative, Cust Serv - Weekend PM

InterPark LLC/PreFlight LLC • Boston, MA

21h

About The Position

The Customer Service Representative answers calls from a centralized remote monitoring location for a parking market and provides service to customers, managers, and peers. The role answers questions, helps ensure equipment is operating, and assists Operations and/or the Senior Operations Manager with revenue controls and accountability systems. The position handles customer inquiries, paperwork, revenue tickets, complaints, incident reports, and claims.

Requirements

• High school diploma or GED.
• Computer literacy, including knowledge of MS Word, MS Excel, and the Internet.
• Unrestricted authorization to work in the United States.
• At least 18 years of age; off-airport locations may require workers to be at least 21 based on airport requirements.
• Willingness to comply with pre-employment screening, which may include drug testing, reference verification, a math test, and a background check.
• Ability to navigate parking lots and/or garages and assist customers promptly, including traveling up and down parking garage ramps when required.
• Hearing and vision sufficient to perform the essential functions.
• Depending on location needs or requirements, a valid driver's license and submission to a motor vehicle record/driving record check may be required.

Nice To Haves

• Basic math skills sufficient to calculate time and money for cashier-related duties may be required depending on location.

Responsibilities

• Respond to customer inquiries, including questions about monthly and daily rates, directions, and assistance operating automated pay equipment stations.
• Ensure paperwork is complete and revenue tickets are collected and accounted for.
• Serve as the point person for customer service inquiries, complaints, incident reports, and claims for the location.
• Report or escalate major issues to the Operations Manager or Senior Operations Manager as appropriate.
• Help ensure equipment is working and assist Operations and/or the Senior Operations Manager with revenue controls and accountability systems.

Benefits

• $19 pay (the posting does not specify a pay period).
• 401(k).
• Company-subsidized comprehensive medical, dental, and vision coverage.
• Free employee assistance program (EAP).

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED