Representative, Cust Serv - Friday and Saturday Overnight

Pre-Flight • Boston, MA

2d

About The Position

The Customer Service Representative answers calls from a centralized remote monitoring location for a parking market. The role provides a high level of service to customers, managers, and peers by answering questions and ensuring equipment is working at all times. The position also assists the Operations Manager and/or Senior Operations Manager in maintaining established revenue controls and accountability systems.

The schedule is Friday and Saturday overnight, 11:00 p.m. to 7:00 a.m. The position requires navigating parking lots and garages and assisting customers in a timely manner; in some cases, this may involve traveling up and down garage ramps to address customer needs and garage issues.

Requirements

• High school diploma or GED.
• Computer literacy, including knowledge of MS Word, MS Excel, and the Internet.
• Must be at least 18 years old; off-airport locations may require employees to be at least 21 based on airport requirements.
• Unrestricted authorization to work in the United States.
• Must be willing to comply with pre-employment screening, including drug testing, reference verification, a math test, and a background check.
• Must be willing to work Friday and Saturday overnight, 11:00 p.m. to 7:00 a.m.
• Must be able to navigate parking lots and/or garages and assist customers in a timely manner, including traveling up and down parking garage ramps when required.
• Must have hearing and vision sufficient to perform essential functions.
• Depending on location, may need basic math skills sufficient to calculate time and money for cashier-related duties.
• Depending on location needs or requirements, may need a valid driver's license and must submit to a motor vehicle record/driving record check.

Responsibilities

• Respond clearly and efficiently to customer inquiries, including questions about monthly and daily rates, directions to locations, and assistance operating automated pay equipment stations.
• Ensure paperwork is complete and revenue tickets are collected and accounted for.
• Serve as the point person for customer service inquiries, complaints, incident reports, and claims for the location.
• Report or escalate major issues to the Operations Manager or Senior Operations Manager, as appropriate.
• Assist Operations and/or Senior Operations management in maintaining established revenue controls and accountability systems.
• Help ensure equipment is working at all times.

Benefits

• 401(k)
• Company-subsidized comprehensive medical, dental, and vision coverage
• Free employee assistance program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED