Representative, Cust Serv - Friday and Saturday Overnight
About The Position
The Customer Service Representative answers calls from a centralized remote monitoring location for a parking market and provides service to customers, managers, and peers. The role answers questions and helps ensure equipment is working at all times. It also assists the Operations Manager and/or Senior Operations Manager with established revenue controls and accountability systems. The position requires working Friday and Saturday overnight, from 11:00 p.m. to 7:00 a.m. The job involves navigating parking lots and garages to assist customers and address garage issues; in some cases, this includes traveling up and down parking garage ramps.
Requirements
- High school diploma or GED.
- Computer literacy and knowledge of MS Word, MS Excel, and the Internet.
- Unrestricted authorization to work in the United States.
- At least 18 years of age; off-airport locations may require applicants to be 21 or older based on airport requirements.
- Willingness to comply with pre-employment screening, including drug testing, reference verification, a math test, and a background check.
- Willingness to work Friday and Saturday overnight, 11:00 p.m. to 7:00 a.m.
- Ability to navigate parking lots and/or garages and assist customers in a timely manner, including traveling up and down parking garage ramps when required.
- Hearing and vision sufficient to perform essential functions.
Nice To Haves
- Basic math skills sufficient to calculate time and money for cashier-related duties, depending on location.
- A valid driver’s license and submission to a motor vehicle record/driving record check, depending on location needs or requirements.
Responsibilities
- Respond clearly and efficiently to customer inquiries, including questions about monthly and daily rates, directions to locations, and assistance operating automated pay equipment stations.
- Ensure paperwork is complete and revenue tickets are collected and accounted for.
- Serve as the point person for customer service inquiries, complaints, incident reports, and claims for the location.
- Report or escalate major issues to the Operations Manager or Senior Operations Manager as appropriate.
- Assist the Operations Manager and/or Senior Operations Manager in maintaining established revenue controls and accountability systems.
- Help ensure equipment is working at all times.
Benefits
- 401(k)
- Company-subsidized medical, dental, and vision coverage
- Free Employee Assistance Program (EAP)
- $19 pay (currency and pay period not specified)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
