Cust Serv Res Spec I - Communications Division

Harris Central Appraisal District•Houston, TX

About The Position

The Customer Service Representative I is an entry-level position in the Communications Division. The role provides basic assistance and information to property owners, primarily by email and verbally, under regular supervision. The employee is expected to maintain professionalism, courtesy, and patience while representing the district. The position requires working knowledge of district policies and procedures and extensive knowledge of Public Information Act laws regulating the District. The role serves property owners, the general public, and HCAD employees by responding to inquiries, researching and verifying records, explaining policies and property tax laws, and handling correspondence. In the Communications Division, the employee also serves as a liaison to the Chief Appraiser on problem accounts, drafts correspondence and memoranda, and proofreads materials. The position is based in an office setting and typically involves repetitive motions and prolonged sitting or standing. It requires concentration, creativity, effective time management, and the ability to work through stress caused by a changing public environment, deadlines, and a heavy workload. The Harris Central Appraisal District is an equal opportunity employer committed to a diverse workforce and a workplace free from discrimination and harassment based on protected status or characteristics.

Requirements

High school diploma or equivalent.
Two years of related work experience.
Must successfully complete and pass TDLR courses 101, 102, and 7 within two years of employment.
Knowledge of HCAD practices and policy.
Knowledge of the Texas Property Tax Code.
Knowledge of social media best practices for business.
Knowledge of the Windows operating system.
Correct grammar, spelling, and usage.
Ability to communicate professionally and handle inquiries, adverse situations, deadlines, and a heavy workload.
Ability to sit or stand for extended periods and lift file boxes weighing up to 50 pounds.

Nice To Haves

Two years of college or equivalent experience is preferred.

Responsibilities

Serve property owners, the general public, and other HCAD divisions professionally, courteously, and empathetically.
Receive and respond to emails and chats, make phone calls, and handle and track written and verbal correspondence for the public and HCAD employees.
Handle adverse situations and upset property owners by offering appropriate solutions and alternatives within the boundaries of the tax code.
Provide accurate, valid, complete information clearly and concisely, using an appropriate tone, methods, and tools.
Use a PC and HCAD computer systems to research, retrieve, and verify records and respond to inquiries.
Communicate factual information about HCAD policies and procedures and property tax laws affecting property owners, HCAD, and taxing units served.
Maintain current knowledge of new and revised tax laws, proper tax codes, and important deadlines.
Research and present information for special projects as assigned.
Perform other duties as assigned.
Act as liaison to the Chief Appraiser by conducting detailed research and finding resolutions to problem accounts involving account errors.
Compose general correspondence and memoranda.
Proofread materials.