Sr Water System Serv Spec

Fresenius Medical Care•Irving, TX

About The Position

The Senior Water System Service Specialist meets or exceeds service needs for applicable company manufacturing and/or distributed equipment in assigned regions. The role manages Water System products to ensure service operations within assigned functions comply with company policies, procedures, and standards. It provides high-level field and technical support, serves as a subject matter expert, and works independently on diverse problems requiring analysis and sound judgment. The position may also support technical education, assist junior staff, mentor colleagues, and contribute to projects as assigned. The role involves handling confidential patient and health information in accordance with company policies, HIPAA, and other regulatory requirements. It may require on-site installation inspections, moderate travel, and routinely lifting or moving up to 70 pounds. Exposure to blood-borne pathogens and/or hazardous materials is possible.

Requirements

5–8 years of related experience, or a bachelor's degree with 3 years of experience, or equivalent directly related work experience.
Valid driver's license.
Working knowledge of budgeting, forecasting, and project planning processes.
Strong computer skills and demonstrated proficiency with word processing, spreadsheet, presentation, and email applications.
Excellent customer service skills, including the ability to handle confidential information with professionalism, discretion, and tact.

Nice To Haves

Bachelor's degree in Electronics or Bio-Medical Engineering, or equivalent experience and education.
Advanced degree.
At least five years of experience in the Water Treatment field as a technician.

Responsibilities

Serve as a subject matter expert providing high-level field support for Water System products.
Maintain required documentation flow and processing for product complaints.
Perform on-site inspections of installations when directed by a supervisor and audit installations for compliance with accepted practices and manufacturer standards.
Provide high-level technical support to the Technical Services work group.
Advise customers on ordering spare parts for equipment servicing and repair.
Provide technical education as part of a cross-functional role, as applicable.
Handle confidential patient and health information in compliance with company policies, HIPAA, and other regulatory requirements.
Monitor service inventory to ensure data accuracy and integrity while minimizing write-offs.
Assist junior-level staff with complex tasks requiring greater understanding of functions.
Escalate issues to a supervisor or manager for resolution when appropriate.
Mentor other staff, as applicable.
Assist with projects assigned by a direct supervisor and perform other duties as assigned.