Cust Serv Res Spec I - Communications Division

Harris Central Appraisal District•Houston, TX

About The Position

This entry-level position in the Communications Division provides basic assistance and information to property owners, primarily by email and also verbally, under regular supervision. The role requires professionalism, courtesy, and patience when representing the District, along with working knowledge of District policies and procedures and extensive knowledge of Public Information Act laws regulating the District. The position serves property owners, the public, and HCAD employees by responding to inquiries, researching records, explaining relevant policies and property tax laws, and helping resolve issues within the boundaries of the tax code. In the Communications Division, the employee also supports the Chief Appraiser by researching problem accounts, composing correspondence and memoranda, and proofreading.

Requirements

High school diploma or equivalent.
Two years of related work experience.
Must successfully complete and pass TDLR courses 101, 102, and 7 within two years of employment.
Knowledge of HCAD practices and policy.
Knowledge of the Texas Property Tax Code.
Knowledge of social media best practices for business.
Knowledge of the Windows operating system.
Knowledge of correct grammar, spelling, and usage.
Ability to maintain professionalism, courtesy, and patience when assisting the public.
Ability to ask questions that elicit information needed to make sound decisions.
Ability to concentrate, use creativity, and manage time effectively.

Nice To Haves

Two years of college or equivalent experience preferred.

Responsibilities

Serve property owners, the general public, and other HCAD divisions professionally, courteously, and empathetically.
Respond to emails and chats, make phone calls, and handle and track written and verbal correspondence for the public and HCAD employees.
Address adverse situations and upset property owners by identifying appropriate solutions and alternatives within the boundaries of the tax code.
Provide accurate, valid, complete, clear, and concise information using an appropriate tone and communication methods and tools.
Use a PC and HCAD computer systems to research, retrieve, and verify records and respond to inquiries.
Communicate factual information about HCAD policies, procedures, and property tax laws affecting property owners, HCAD, and the taxing units served.
Maintain current knowledge of new and revised tax laws, proper tax codes, and important action deadlines.
Research and present information for special projects as assigned.
Perform other duties as assigned.
Act as liaison to the Chief Appraiser by conducting detailed research and finding resolutions to problem accounts related to account errors.
Compose general correspondence and memoranda.
Proofread written materials.