Clerk I, Cust. Svc. - Customer Service

Logistec•Palmetto, FL

1d•Onsite

About The Position

Logistec is seeking a Terminal Customer Service Representative for its Port Manatee terminal. This role serves as a key point of contact for truck drivers, customers, and terminal personnel, helping daily terminal operations run smoothly. The representative checks in drivers, verifies documentation, enters information into computer systems, processes transactions, and supports efficient cargo movement. The position calls for an organized, dependable, communicative team member who can provide professional customer service in a fast-paced environment.

Requirements

Must be able to obtain and maintain a valid Transportation Worker Identification Credential (TWIC) card.
Strong attention to detail and the ability to review documentation for accuracy and completeness.
Proficiency with computers and the ability to enter and maintain information in databases and operating systems.
Strong verbal and written communication and interpersonal skills.
Ability to work effectively with truck drivers, customers, vendors, and terminal personnel.
Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
Strong organizational, problem-solving, and time-management skills.
Ability to remain professional, courteous, and customer-focused when handling challenging situations.

Nice To Haves

High school diploma or GED.
Previous experience in customer service, administration, logistics, transportation, trucking, warehousing, or terminal operations.
Bilingual in English and Spanish.

Responsibilities

Greet and check in truck drivers arriving at the terminal in a professional and courteous manner.
Verify driver information, appointments, bills of lading, shipping documents, and other required paperwork.
Review documentation for accuracy and completeness, identifying and addressing missing or incorrect information.
Enter and update driver, cargo, and transaction information in the appropriate computer systems.
Prepare and issue tickets, instructions, and other documentation required for drivers to proceed through the terminal.
Coordinate with terminal operations, dispatchers, customers, and other internal departments to support efficient truck movements and cargo handling.
Respond to driver and customer inquiries regarding terminal procedures, appointments, cargo, and documentation, providing timely and helpful assistance.
Maintain accurate records of truck arrivals and departures, cargo movements, and terminal transactions.
Process and maintain documentation for inbound and outbound cargo, ensuring records are accurate and up to date.
Troubleshoot check-in and documentation issues, escalating unresolved concerns to the appropriate personnel.
Follow company procedures and applicable safety, security, and operational requirements.
Maintain a clean, organized, and professional customer service area.
Perform other duties and responsibilities as assigned.