#227 Asst Cust Svc TL FE

Northeast Grocery•Lebanon, NH

2d•$18 - $26

About The Position

Responsible for ensuring that each Front End associate provides fast, friendly, and efficient customer service, and for overseeing the store’s Front End operation. This includes checkout activities (registers, scanning, and service), bottle return, cleaning the break room and restrooms, and maintaining the store parking lot and sidewalk areas. Ensures that Front End policies and procedures are followed and assists the Customer Service Manager in communicating company programs to Front End associates and ensuring adherence to them. The role trains and supervises cashiers, bottle associates, and service clerks; schedules associates and performs administrative duties; maintains cashier controls, security, cash controls, and accurate cashier log books; and assists with Front End expense maintenance. It ensures accurate and efficient customer transactions, timely recording of pricing errors, adequate operating supplies, and a neat, safe, clean, and well-merchandised Front End in compliance with company policies and applicable sanitation regulations. Other related duties may be assigned by management.

Requirements

Must be at least 18 years of age.
Satisfactory performance reviews.
Strong organizational skills and ability to multitask.
Ability to manage others and follow through to achieve desired results and objectives.
Strong communication skills.
Basic literacy.
Basic computer skills.
High school diploma or equivalent.
1–3 years of related experience.

Responsibilities

Ensure the highest level of customer service and courtesy at all times.
Work consistently within company 5S efficiency standards.
Ensure associates ask each customer for an AdvantEdge Card and greet and acknowledge customers at the beginning and end of each transaction.
Ensure associates understand shrink-related items and how to control shrink.
Train and supervise cashiers, bottle associates, and service clerks.
Schedule associates and perform administrative duties.
Maintain cashier controls and security in accordance with company policies and procedures.
Ensure cash controls and over/short policies are followed.
Maintain adequate supplies for Front End operations and control expenses.
Manage cash control of media collected at registers according to company policies and procedures.
Maintain detailed and accurate cashier log books for audit purposes and regulatory compliance.
Assist the Customer Service Manager with maintaining Front End expenses, including payroll and cashier over/shorts.
Ensure customer orders are rung accurately and efficiently in accordance with corporate policies and procedures.
Ensure pricing errors are recorded promptly.
Keep the Front End neat, safe, and clean and compliant with company and state sanitation regulations.
Maintain a neat, clean, and organized workstation according to 5S standards.
Ensure Front End merchandising racks, including cigarettes and candy, are adequately stocked, neat, and clean.
Ensure Front End associates consistently meet company efficiency standards.
Perform other related duties assigned by management and adhere to company policies and procedures.