Asst Cust Svc TL Off

Northeast Grocery•Southington, CT

About The Position

The Assistant Customer Service Team Leader advocates for guests and helps ensure they receive a friendly, helpful, easy, and safe shopping experience. The role supervises the Guest Service area, maintains a professional appearance and a neat, clean, safe work area, and supports accurate handling and reporting of cash and sales activities. The position also schedules, trains, and coaches Guest Service teammates and helps communicate policies and promotional programs to guests.

Requirements

Must be at least 18 years of age.
Strong communication skills.
Exceptional customer service skills.
Strong organizational skills and ability to multitask.
Strong supervisory skills.
Must be reliable.
Must demonstrate a high level of integrity and professionalism.
Ability to read and write at the 8th-grade level.
Basic math skills.
High school diploma or equivalent.
1–3 years of related experience.

Responsibilities

Greet guests, make eye contact, and thank each guest served.
Provide a friendly, helpful, easy, and safe shopping experience that meets guest expectations.
Maintain a professional appearance in accordance with the dress code and personal grooming policy.
Work safely and maintain a neat and clean work area in accordance with company policies and procedures.
Supervise the Guest Service area.
Maintain cash controls related to sales, currency, miscellaneous sales, and miscellaneous income.
Accurately process and report daily and weekly cash and sales activities.
Schedule, train, and coach Guest Service teammates.
Maintain cashier control reports and office security in accordance with company policies and procedures, including LISA and BOB practices.
Count and record cashier monies according to company procedures, and record and process bank deposits.
Ensure the Guest Service area and related items are secured while working and at the end of each shift.
Communicate new policies and promotional programs to guests.
Perform other related duties assigned by management and adhere to company policies and procedures.