CUSTOMER SVC/ASST DEPT LEADER

The Kroger Co.•Omaha, NE

About The Position

Assist the department manager in achieving sales and profit goals, monitoring quality assurance standards, and directing and supervising Front-end department functions and activities. Support daily Front-end operations and the execution of departmental best practices, goals, and standards. Promote the Customer 1st strategy and encourage associates to provide excellent service. Help create a safe, clean, welcoming environment for customers and demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Retail or customer service experience.

Nice To Haves

High school diploma or equivalent.
Management experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment for customers by answering questions about products sold in the department and throughout the store.
Maintain product knowledge and answer questions or make product suggestions.
Assist with monitoring and controlling department supply expenses.
Assist with managing store cash control, sales and cash items, and records.
Schedule Front-end associates to provide adequate department coverage.
Assist store management with preparing store and department budgets, reviewing profit and loss, and acting on financial reports.
Assist with budgets and labor scheduling in partnership with store management.
Help develop and implement department action plans to achieve desired results.
Collaborate with Front-end associates and promote teamwork.
Maintain a positive attitude.
Stay current with current, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Ensure proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate manager of needed repairs.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Perform the essential functions of the position, with or without reasonable accommodation.