Repairs & Inspections Coordinator
About The Position
The Repairs & Inspections Coordinator serves as a central point of coordination for residential and commercial septic and sewer repair projects, installations, inspections, and related services. This role works closely with customers, field technicians, internal sales teams, engineers, local health departments, Boards of Health, and branch leadership to ensure projects are accurately quoted, properly scheduled, permitted, and successfully completed. Responsibilities include following up on technician recommendations and customer repair needs, preparing quotes and proposals, coordinating inspections and permitting requirements, managing project documentation, and maintaining schedules for repairs, evaluations, and inspections. The ideal candidate is highly organized, customer-focused, and capable of managing multiple projects and priorities in a fast-paced environment.
Requirements
- High school diploma or equivalent required.
- 1-3 years of experience in service coordination, dispatch, scheduling, project coordination, construction administration, inspections, septic/sewer operations, or a related customer service environment.
- Proficiency with Microsoft Office and general computer skills.
- Must be able to operate in a drug-free workplace.
Nice To Haves
- Experience coordinating residential or commercial repair projects, inspections, preparing quotes, or working with permitting agencies preferred.
- Understanding of the Company's equipment, products, and services.
- Excellent verbal and written communication skills.
- Strong planning, organizational, analytical, decision-making, scheduling, and project coordination abilities with the ability to manage multiple priorities in a fast-paced environment.
- Proficient in Microsoft Office, including Excel, Word, SharePoint, and Outlook.
- Experience with Salesforce, WRE applications, or similar business systems preferred.
- Strong attention to detail, customer service skills, and the ability to resolve and de-escalate customer concerns.
- Ability to communicate professionally with customers, technicians, engineers, management, and regulatory agencies.
- Ability to understand permitting requirements and maintain regulatory documentation.
- Ability to respond to and maintain sensitive requests from regulatory agencies as necessary.
Responsibilities
- Follow up with residential and commercial customers regarding septic and sewer system repair needs, inspections, installations, and recommended services.
- Review technician recommendations, customer service reports, work order photos, and related documentation to validate scope and evaluate repair and inspection needs.
- Prepare, provide, and track customer quotes, proposals, approvals, Salesforce cases, work orders (WOs), purchase orders (POs), and related project documentation.
- Obtain signed proposals and coordinates the scheduling of work with Operations.
- Build, maintain, and optimize schedules for repairs, evaluations, inspections, and related field services.
- Coordinate projects with customers, technicians, sales representatives, supervisors, engineers, local health departments, Boards of Health, and other stakeholders to ensure work is properly scheduled, permitted, and completed.
- Assist internal sales teams as needed with project coordination, customer follow-up, scheduling, permitting, and related administrative activities.
- Coordinate technician assignments and prioritize service requests based on urgency, customer expectations, permitting requirements, and available resources.
- Obtain and maintain permits, approvals, licensing, and other documentation required by local health departments, Boards of Health, and regulatory agencies.
- Serve as a primary point of contact for customers, technicians, management, and other stakeholders regarding project status, scheduling, permitting requirements, service questions, and job completion.
- Support field operations by coordinating project details, technician assignments, schedule changes, and service updates to ensure work is completed efficiently.
- Resolve customer concerns and conflicts in a professional and timely manner.
- Assist management in improving processes, priorities, training, and operational best practices.
- Perform other duties and special projects as assigned.
Benefits
- Room for Growth!
- Medical, dental, and vision insurance
- Employer-paid life insurance
- Employee discount for services offered in your area
- Matching 401(k)
- 6 paid holidays, 2 paid floating holidays, and a generous paid time off plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
