Repairs Coordinator
About The Position
We're a 100% employee-owned company and looking to add an experienced Repairs Coordinator to our team. Someone who is organized, communicates clearly, and takes pride in keeping things running smoothly for our customers and our technicians. As a Repairs Coordinator your impact is two-fold: For the customer, your goal is to ensure every repair request and service call is handled promptly and professionally, from the first phone call to the follow-up after the job is done. For the team, your goal is to keep the Hydraulic Repairs Department organized and on track. You'll manage schedules, coordinate service call logistics, maintain accurate records, and make sure our technicians have what they need to do their best work.
Requirements
- High school diploma required; education or experience beyond high school preferred.
- Strong organizational skills with the ability to define problems, gather information, and draw sound conclusions.
- Ability to interpret written and verbal instructions and work effectively with others.
- Comfortable working with standard office tools including computers, phones, and Microsoft Office applications.
Responsibilities
- Administrate the repairs department including service tech schedules, open customer quote follow-ups, and completed order follow-up calls.
- Respond to incoming calls regarding requests for hydraulic service calls.
- Coordinate items needed for service calls and manage inventory returns.
- Other duties as assigned.
Benefits
- Medical, dental, vision, life insurance, HSA, and FSA plans to choose from.
- Employee stock ownership plan (ESOP).
- 401(k) with company contribution/match.
- Paid time off and paid holidays.
- Tuition reimbursement and professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
