Repair Hotline Specialist
About The Position
The Repair Hotline Specialist serves as a technical resource for automotive repair, maintenance, and diagnostics across U-Haul’s truck and trailer fleet. The role provides OEM specifications and diagnostic assistance, guides technicians through wiring schematics, researches repair methods, and identifies approaches and parts that can extend vehicle longevity. It also involves learning about and improving vehicle designs and repair standards, identifying opportunities for improvement, and coordinating with team members. U-Haul Master Technician status is not required at hire but is desired; the employee is expected to attain that status within two years of starting.
Requirements
- Basic understanding of electric and electrical circuit operation.
- Ability to read and comprehend wiring schematics.
- Experience diagnosing computer-controlled drivetrain components.
- Ability to perform vehicle powertrain calibrations.
- Proficiency with various diagnostic scan tools.
- Automotive service and repair experience in a dealership or OEM setting.
- Acute attention to detail.
- Excellent oral communication skills in English and technical writing skills.
- Flexibility and a positive attitude.
- Professional appearance and demeanor.
- Three to five years of repair and diagnostics experience.
Nice To Haves
- Ford and/or GM factory training and experience.
- U-Haul Master Technician status.
Responsibilities
- Provide OEM specifications and assist with diagnosing mechanical issues in equipment.
- Provide and interpret wiring schematics and guide automotive technicians through them.
- Research and create repair methods for trucks in the U-Haul fleet.
- Identify and communicate methods or parts that can extend vehicle longevity.
- Identify best practices for diagnostic and repair processes.
- Attain U-Haul Master Technician status within two years of the job start date.
Benefits
- Medical insurance and prescription drug plans.
- Dental and vision plans with hearing care discounts.
- Onsite medical clinic for team members and eligible family members.
- Indoor fitness gym at the Midtown Phoenix campus.
- Get Fit Gym Reimbursement Program.
- Registered Dietitian Program.
- WeightWatchers.
- CVS Virtual Care.
- U-Haul Kids Program.
- 24-hour Nurse Line.
- Wellness Program, including Healthier You initiatives and challenges.
- Mindset App Reimbursement.
- Pet insurance and wellness plans.
- Career stability and opportunities for advancement.
- On-the-job training.
- Tuition reimbursement.
- Free online personal and professional development courses at U-Haul University.
- 401(k) Savings Plan.
- Employee Stock Ownership Plan (ESOP).
- Company-paid life insurance and voluntary life insurance options.
- Short-term and long-term disability plans.
- Critical illness, accident, and hospital indemnity plans.
- Business and business travel insurance.
- MetLaw Legal Program.
- MetLife Auto & Home Insurance.
- LifeLock Identity Theft Protection.
- Dave Ramsey’s SmartDollar Financial Wellness Program.
- U-Haul Federal Credit Union.
- Paid holidays, vacation, and sick time.
- You Matter Employee Assistance Program (EAP).
- Discounts on cell phone plans, hotels, computers, vehicles, and more.
- Community involvement and volunteer opportunities.
- U-Haul Mothers Program with paid maternity leave.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
