Hotline Counselor

Postpartum Support International•Remote, USA, OR

1d•Remote

About The Position

Postpartum Support International (PSI) promotes awareness, prevention, and treatment of mental health issues related to childbearing. The organization supports families, trains providers, and connects families with informed resources. PSI also operates the National Maternal Mental Health Hotline, a 24/7 service federally funded by the Health Resources and Services Administration (HRSA). The Hotline Counselor supports people contacting the National Maternal Mental Health Hotline, including pregnant and postpartum individuals, their families, and support systems. Working with the Services/Operations and Clinical teams, the Counselor is a primary point of contact for incoming phone, text, and chat inquiries, providing psychosocial support, referrals, and resources. This is a fully remote, 40-hour-per-week position. The regular schedule is Sunday, Monday, Tuesday, Friday, and Saturday, 8:00 AM–4:00 PM Eastern. Before beginning the agreed-upon shift, the Counselor must attend two weeks (80 hours) of training, Monday through Friday, either 6:00 AM–2:00 PM or 4:00 PM–12:00 AM. Pay is $64,714.90.

Requirements

Be a licensed mental health clinician, such as a professional counselor, social worker, psychotherapist, psychologist, or marriage and family therapist; a licensed healthcare professional with maternal and child health experience, such as a nurse, nurse midwife, nurse practitioner, physician assistant, or psychiatrist; or a nationally or state-certified doula, lactation consultant, childbirth educator, or peer specialist.
Have two years of work experience in the candidate’s profession working with the maternal and child health population.
Maintain professional liability insurance coverage of at least $1,000,000 per occurrence and $3,000,000 aggregate.
Demonstrate proficiency with software applications such as Microsoft Office, Google Workspace, Zoom, internet browsers, and search directories.
Be able to manage conflict and tolerate distress while assisting help-seekers.
Be able to multitask and handle potentially unpredictable, high-acuity contacts in a mental health environment.
Be able to work independently and complete assignments within provided instructions, prescribed routines, and standard accepted practices.
Be able to adapt to immediate changes and requirements in policies, procedures, processes, and guidance.
Complete and clear an HHS Non-Sensitive Tier II – Moderate Check and Clearance background check.
Complete all training required by PSI training policies and procedures.
Commit to PSI’s vision and be passionate about its mission.
Have optimal internet speeds and be able to maintain them for the operating systems and platforms used.
Use a quiet, secure office space to protect privacy and confidentiality.
Be able to perform essential job functions safely and successfully in accordance with the ADA and applicable federal, state, and local standards, including meeting productivity standards.
Regularly sit, stand, walk, speak, and hear while performing job duties; have sufficient hand dexterity for computer keyboard use and be able to read a computer screen.

Nice To Haves

A bachelor’s degree in a related field, such as psychology, social work, or counseling.

Responsibilities

Respond to incoming phone, text, and chat inquiries; assess the nature of each contact and provide immediate psychosocial support, evidence-based information, and brief interventions.
Educate help-seekers about perinatal mental health resources and services, and refer them to appropriate options in approved directories.
Maintain complete, accurate, detailed, and timely case documentation in Salesforce in accordance with established policies and procedures.
Maintain professionalism on virtual workspaces and communication platforms, and actively engage with the remote team, including through Slack and other assigned channels.
Protect the privacy and confidentiality of help-seekers and their information.
Attend and participate in scheduled meetings, trainings, and development exercises as requested or required for the Hotline project.