Hotline Counselor

Postpartum Support International • Remote, USA, OR

2d • Remote

About The Position

Postpartum Support International (PSI) promotes awareness, prevention, and treatment of mental health issues related to childbearing. PSI supports families, trains providers, and connects families with informed resources through its volunteers, website, training, chapters, and annual conference. PSI operates the National Maternal Mental Health Hotline, a 24/7 hotline federally funded by the Health Resources and Services Administration (HRSA).

The Hotline Counselor facilitates daily engagement with people contacting the National Maternal Mental Health Hotline, providing psychosocial support, referrals, and resources to pregnant and postpartum individuals, their families, and support systems. Working with the Services/Operations and Clinical teams, the Counselor is the primary point of contact for incoming phone, text, and chat inquiries. This is a fully remote position paying $64,714.90, scheduled for 40 hours per week: Sunday, Monday, Thursday, Friday, and Saturday, 6:00 a.m.–2:00 p.m. Eastern. Before beginning the agreed-upon shift, the employee must attend two weeks (80 hours) of training, Monday–Friday, either 6:00 a.m.–2:00 p.m. or 4:00 p.m.–12:00 a.m.

Requirements

• Be a licensed mental health clinician, such as a professional counselor, social worker, psychotherapist, psychologist, or marriage and family therapist; a licensed healthcare professional with maternal and child health experience, such as a nurse, nurse midwife, nurse practitioner, physician assistant, or psychiatrist; or a nationally or state-certified doula, lactation consultant, childbirth educator, or peer specialist.
• Have two years of work experience in the candidate’s profession working with the maternal and child health population.
• Carry professional liability insurance coverage of at least $1,000,000 per occurrence and $3,000,000 aggregate.
• Demonstrate proficiency with software applications such as Microsoft Office, Google Workspace, Zoom, internet browsers, and search directories.
• Be able to manage conflict and tolerate distress while assisting help-seekers.
• Be able to multitask and handle potentially unpredictable, high-acuity contacts in a mental health environment.
• Be able to work independently and complete assignments within provided instructions, prescribed routines, and standard accepted practices.
• Be able to adapt to immediate changes and requirements outlined in policies, procedures, processes, and guidance.
• Complete and clear a Non-Sensitive Tier II – Moderate Check and Clearance background check administered by HHS.
• Complete all training required by PSI training policies and procedures.
• Be committed to PSI’s vision and passionate about its mission.
• Have optimal internet speeds and be able to maintain them for the operating systems and platforms used.
• Use a quiet, secure office space to protect privacy and confidentiality.
• Be able to perform essential job functions consistently with the ADA and applicable federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Regularly sit, stand, walk, speak, and hear while performing job duties; have sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen, as the position requires extensive computer use.

Nice To Haves

• A bachelor’s degree in a related field, such as psychology, social work, or counseling, is preferred.

Responsibilities

• Answer incoming phone, text, and chat inquiries; assess the nature of each contact and provide immediate psychosocial support, evidence-based information, and brief interventions.
• Educate help-seekers about perinatal mental health resources and services, and refer them to appropriate services and resources in approved directories.
• Maintain complete, accurate, detailed, and timely real-time case documentation in Salesforce in accordance with established policies and procedures.
• Maintain professionalism in the virtual workspace and when using communication platforms; engage with the remote team and communicate while on shift using Slack and other assigned channels.
• Protect the privacy and confidentiality of help-seekers and their information.
• Attend and participate in scheduled meetings, trainings, and development exercises as requested or required for the Hotline project.

Benefits

• Medical, dental, and vision coverage.
• Paid vacation (two weeks), holidays, sick leave, and personal days (three).
• Twelve weeks of inclusive parental leave supporting all paths to parenthood, along with resources to help balance family responsibilities.
• Retirement plan option with an organization-provided match.
• Ongoing professional development opportunities.
• Fully remote, asynchronous work environment intended to support work-life balance.
• A culture focused on respect, value, and support.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed