Overnight Hotline Counselor

Postpartum Support International•Remote, USA, OR

2d•Remote

About The Position

Postpartum Support International (PSI) promotes awareness, prevention, and treatment of mental health issues related to childbearing. PSI supports families, trains providers, and connects families with informed resources. PSI operates the National Maternal Mental Health Hotline, a 24/7 hotline federally funded by the Health Resources and Services Administration (HRSA). The Hotline Counselor facilitates daily engagement with people contacting the Hotline, providing psychosocial support, referrals, and resources to pregnant and postpartum individuals, their families, and support systems. In coordination with the Services/Operations and Clinical teams, the Counselor is the primary point of contact for incoming telephone, text, and chat inquiries. This is a fully remote position with a schedule of 40 hours per week: Sunday, Wednesday, Thursday, Friday, and Saturday, 12:00 a.m. to 8:00 a.m. Eastern. Before starting the agreed-upon shift, the employee must attend two weeks (80 hours) of training, Monday through Friday, either 6:00 a.m. to 2:00 p.m. or 4:00 p.m. to 12:00 a.m. The role requires providing immediate support and brief interventions, connecting help-seekers with appropriate resources, and documenting cases accurately and promptly in Salesforce. Counselors are expected to maintain privacy and confidentiality, communicate and engage with the remote team, and participate in meetings, training, and development activities. The position pays $71,186.39.

Requirements

Be a licensed mental health clinician, such as a professional counselor, social worker, psychotherapist, psychologist, or marriage and family therapist; a licensed healthcare professional with maternal and child health experience, such as a nurse, nurse midwife, nurse practitioner, physician assistant, or psychiatrist; or a nationally or state-certified doula, lactation consultant, childbirth educator, or peer specialist.
Have two years of work experience in the candidate's profession working with the maternal and child health population.
Carry professional liability insurance of at least $1,000,000 per occurrence and $3,000,000 aggregate.
Demonstrate proficiency with software applications such as Microsoft Office, Google Workspace, Zoom, internet browsers, and search directories.
Be able to manage conflict and tolerate distress while assisting help-seekers.
Be able to multitask and handle potentially unpredictable and high-acuity contacts in a mental health environment.
Be able to work independently and complete assignments within given instructions, prescribed routines, and standard accepted practices.
Be able to adapt to immediate changes and requirements in policies, procedures, processes, and guidance.
Complete and clear a Non-Sensitive Tier II - Moderate Check and Clearance background check administered by HHS.
Complete all training required by PSI training policies and procedures.
Be able to commit to PSI's vision and be passionate about its mission.
Have optimal internet speeds and be able to maintain them for operating systems and platforms.
Use a quiet and secure office space to protect privacy and confidentiality.
Be able to perform essential job functions consistently with the ADA and applicable federal, state, and local standards, including productivity standards; regularly sit, stand, walk, speak, and hear; and use a computer extensively, including keyboarding and reading a screen.

Nice To Haves

A bachelor's degree in a related field, such as psychology, social work, or counseling, is preferred.

Responsibilities

Answer incoming telephone, text, and chat inquiries; assess the nature of each contact and provide immediate psychosocial support, evidence-based information, and brief interventions.
Educate help-seekers about perinatal mental health resources and services, and refer them to appropriate services and resources in approved directories.
Maintain complete, accurate, detailed, and timely real-time case documentation in Salesforce in accordance with established policies and procedures.
Maintain professionalism in the virtual workspace and while using provided communication platforms.
Interact and engage with the remote team, including communicating during shifts through Slack and other assigned mediums.
Protect the privacy and confidentiality of help-seekers and their information.
Attend and participate in routinely scheduled meetings, trainings, and development exercises as requested or required for the Hotline project.