Repair Engineering Tech, Senior

Zebra Technologies • Buffalo Grove, IL

4d

About The Position

Provides repair services and solutions for customer equipment, performing modular and limited component-level repairs of Zebra devices under service contract in a workbench environment. Loads and tests software applications and operating software, uses small hand tools, and applies soldering skills. The role requires understanding device application loading, networking, and basic PC skills, and may serve as backup for the Team Lead.

The Senior Repair Engineering Technician works with minimal supervision to evaluate customer complaints, repair histories, and contract entitlements; troubleshoot accurately; and improve repair operations. The position analyzes repair data and trends, implements corrective actions, maintains test equipment and testing environments, contributes to continuous improvement, and trains depot repair technicians on product repairs and engineering changes.

Requirements

• High school diploma or equivalent.
• At least 3 years of work experience.
• Knowledge of electronics, mechanical systems, and/or software.
• Experience as a repair technician.
• Knowledge of computers, test equipment, and networking.
• Ability to work independently.
• Soldering skills.
• Understanding of device application loading and basic PC skills.
• Strong knowledge of Zebra products and repair processes.

Nice To Haves

• Associate degree.
• Leadership potential.

Responsibilities

• Provide repair services and solutions for customer equipment with minimal supervision.
• Provide input and feedback to improve the efficiency and accuracy of the repair process.
• Evaluate and validate customer complaint information, repair history, and contract entitlements.
• Troubleshoot based on available information, observations, and product knowledge.
• Analyze work methods and develop best practices for operations, including setting standard work times.
• Analyze repeat-repair data and trends and implement corrective actions.
• Maintain test equipment, devices under test, and testing environments to ensure test results are reliable; understand maintenance and calibration programs.
• Contribute ideas and support implementation of continuous-improvement actions.
• Train depot repair technicians on product repairs and engineering changes.
• Perform Team Lead backup duties as required.

Benefits

• Performance-based annual cash incentive with a target equal to 5% of base pay.
• Healthcare and wellness offerings.
• Continued learning and development offerings.
• Community service days.
• Traditional insurance offerings.
• Parental leave.
• Employee assistance program.
• Paid time off, depending on country of employment.
• Flexible work options, including hybrid work and adaptable hours.
• Summer Flex Fridays.
• Focus Fridays.
• Annual companywide well-being day.
• Some roles may be eligible for long-term incentive equity awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED