Repair Engineering Tech, Senior

Zebra Technologies • Buffalo Grove, IL

6d

About The Position

This role provides repair services and solutions for customer equipment, performing modular and limited component-level repairs of Zebra devices under service contract in a workbench environment. The work includes loading and testing software applications and operating software, using small hand tools, and applying soldering skills. The technician needs an understanding of device application loading, networking, and basic PC skills, and may back up the Team Lead as required.

The Senior Repair Engineering Tech performs repairs with minimal supervision and contributes to repair-process efficiency and accuracy. The role includes evaluating customer complaint information, repair history, and contract entitlements; troubleshooting based on observations and product knowledge; analyzing work methods and repeat-repair trends; and developing best practices, standard work times, and corrective actions. The technician also maintains test equipment, devices under test, and testing environments to ensure reliable results, contributes to continuous improvement, trains depot repair technicians on product repairs and engineering changes, and applies strong knowledge of Zebra products and repair processes.

Requirements

• High school diploma or equivalent.
• At least 3 years of work experience.
• Knowledge of electronics, mechanical systems, and/or software.
• Experience as a repair technician.
• Knowledge of computers, test equipment, and networking.
• Ability to work independently.
• Soldering skills.
• Understanding of device application loading and basic PC skills.
• Strong knowledge of Zebra products and repair processes.

Nice To Haves

• Associate degree.
• Leadership potential.

Responsibilities

• Provide repair services and solutions for customer equipment with minimal supervision.
• Perform modular and limited component-level repairs of Zebra devices under service contract in a workbench environment.
• Load and test software applications and operating software.
• Provide input and feedback to improve the efficiency and accuracy of the repair process.
• Evaluate customer complaint information, repair history, and contract entitlements.
• Troubleshoot quickly and accurately using provided information, observations, and product knowledge.
• Analyze work methods and develop best practices for operations, including setting standard work times.
• Analyze data and trends associated with repeat repairs and implement corrective actions.
• Maintain test equipment, devices under test, and the testing environment so test results are not compromised; understand maintenance and calibration programs.
• Contribute ideas to and support implementation of continuous improvement actions.
• Train depot repair technicians on product repairs and engineering changes.
• Perform duties as backup for the Team Lead as required.

Benefits

• Performance-based annual cash incentive with a target equal to 5% of base pay, subject to the applicable incentive plan.
• Healthcare and wellness benefits.
• Inclusion networks.
• Continued learning and development offerings.
• Community service days.
• Traditional insurance offerings.
• Parental leave.
• Employee assistance program.
• Paid time off, depending on country of employment.
• Hybrid work flexibility.
• Adaptable hours.
• Summer Flex Fridays.
• Focus Fridays.
• Annual companywide well-being day.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED