Rep Family/Guest Services Monday-Friday, 7-3p

Vanderbilt University Medical Center•Nashville, TN

About The Position

Serves as a resource for families, visitors, and staff at Vanderbilt University Medical Center, determining guests’ needs and seeking resolutions to provide outstanding service. This is a seated position at the VPH information desk, Monday through Friday from 7 a.m. to 3 p.m., with a 7.5-hour daily shift and rotating holiday schedules. The role requires empathy and compassion for incoming VPH families and patients. Daily work includes checking in arriving families and connecting them with VPH units for family visitation periods, screening visitors, answering a high volume of calls to the VPH building, and directing callers and walk-up visitors to departments and employees. The representative also provides patients and visitors with information, resources, and directions, and facilitates communication among patients, visitors, physicians, and staff. The position contributes to process improvement initiatives and shared decision-making; additional duties may be assigned.

Requirements

High school diploma or GED.
Three years of relevant work experience.
Empathy and compassion for incoming VPH families and patients.
Ability to demonstrate confidentiality, hospitality, professionalism, and customer-service communication skills.

Responsibilities

Check in arriving families and connect them with VPH units for family visitation periods.
Screen visitors.
Answer a large volume of incoming calls to the VPH building and connect callers with VPH departments and employees.
Direct walk-up visitors to VPH departments and employees.
Provide patients and visitors with information, resources, and directions.
Facilitate communication between patients, visitors, physicians, and other staff.
Participate in process improvement initiatives and shared decision-making.
Protect patient privacy and confidentiality in communications, documents, and electronic information.
Demonstrate hospitality and professionalism, and maintain the safety, appearance, and functionality of the immediate area.