Guest Services Rep

City of Hope • Newnan, GA

6d

About The Position

Provides hospitality services to oncology patients and their families at City of Hope Atlanta. The Guest Services Rep puts patients’ needs first, shows sensitivity to patients and family members, and orients them to Outpatient Accommodations and hospital facilities to support a positive experience and exceed expectations. The role serves all clientele with exemplary service and consistently delivers thorough, responsive feedback to patients and employees. The representative also upholds City of Hope’s Mission, Vision, Values, Promise, and Service Standards.

Requirements

• High school graduate.
• Ability to multitask.
• Detail-oriented and a team player.
• Excellent communication and writing skills.
• Excellent customer service skills.
• Ability to work well in a fast-paced environment.
• Knowledge of the local area and its venues.
• Ability to operate a vehicle.
• Clean driving record.
• Strong computer skills.
• Ability to work well independently.

Nice To Haves

• Bachelor’s degree.
• Two years of customer service experience, preferably in a hospitality setting.
• Medallion experience.

Responsibilities

• Provide hospitality services to oncology patients and their families.
• Put patients’ needs first and demonstrate sensitivity to patients and family members.
• Orient patients and families to Outpatient Accommodations and hospital facilities.
• Provide exemplary service to all clientele and strive to exceed expectations.
• Deliver thorough, responsive feedback to patients and employees.
• Represent Guest Services while upholding City of Hope’s Mission, Vision, Values, Promise, and Service Standards.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED