Guest Advocate 3pm-11pm Monday thru Friday

The Spring Shelter, Inc.•Tulsa, OK

About The Position

The Spring is a faith-based service provider, shelter, and advocacy organization for survivors of domestic violence, sexual assault, stalking, and human trafficking. It provides a safe home and supportive services for survivors and their children as they journey out of abuse. The Guest Advocate carries an assigned caseload and assists survivors and their families in the shelter program through advocacy, case management, referrals, and guest-specific resources. The role also supports the shelter’s daily operations, including guest intake and care, routine procedures, and assistance to staff and volunteers. The schedule is Monday through Friday, 3 p.m. to 11 p.m.; occasional additional shifts may be needed.

Requirements

High school diploma or equivalent.
Valid Oklahoma driver's license.
Ability to sign The Spring's Statement of Faith.
Ability to develop relationships with guests and their children while maintaining professional boundaries.
Commitment to client confidentiality and ethical standards.
Ability to handle multiple demands and perform effectively amid changing priorities.
Ability to work independently and as a team member.
Computer experience and proficiency with Microsoft Office Suite.
Excellent attention to detail.
Ability to maintain professional and personal boundaries.
Ability to work an occasional additional shift as needed.
Must pass a seven-year background check; a felony does not automatically exclude applicants from consideration.

Nice To Haves

Associate or bachelor's degree in social work, counseling, psychology, or a related field.
One year of experience in social services.

Responsibilities

Manage a caseload of participants and families, partnering with them to identify goals, develop plans, and coordinate access to services and resources.
Answer crisis-line calls and provide crisis intervention information, safety planning, and advocacy; complete required intake documentation.
Assist with the shelter’s daily operations and upkeep to maintain a safe, welcoming environment for guests, volunteers, and staff.
Provide trauma-informed crisis intervention, immediate support, timely responses to crisis situations, and connections to appropriate resources.
Familiarize guests and their children with the shelter and ensure their initial needs are met.
Document and chart crisis calls and direct services as required by policy and procedure.
Advocate with community resources to improve continuity, accessibility, and accountability of services.
Help create a positive organizational culture of personal leadership, communication, and teamwork.
Be available for emergencies and respond appropriately.