Guest Advocate - 3pm-11pm Monday thru Friday

The Spring Shelter•Tulsa, OK

About The Position

The Spring is seeking an experienced Guest Advocate to work Monday through Friday from 3pm to 11pm. The Spring is a faith-based service provider, shelter, and advocacy organization serving survivors of domestic violence, sexual assault, stalking, and human trafficking, and their children. The Guest Advocate carries an assigned caseload and provides advocacy, case management, referrals, and resources to participants in the shelter program. The role also supports daily shelter operations, including guest intake and care, routine procedures, and coordination with staff and volunteers. The position requires a high school diploma or equivalent. An associate or bachelor's degree in social work, counseling, psychology, or a related field is preferred, as is one year of social services experience. Candidates must be able to sign The Spring's Statement of Faith, hold a valid Oklahoma driver's license, and pass a seven-year background check. A felony does not automatically exclude an applicant from consideration. Full-time employees receive medical, dental, and vision coverage, a 401(k), paid time off, and holidays.

Requirements

High school diploma or equivalent.
Ability to sign The Spring's Statement of Faith.
Valid Oklahoma driver's license.
Ability to work an occasional additional shift as needed.
Ability to build relationships with guests and their children while maintaining professional boundaries.
Commitment to client confidentiality and ethical standards.
Ability to handle multiple demands and perform effectively as priorities change.
Ability to work independently and as part of a team.
Computer experience and proficiency with Microsoft Office Suite.
Excellent attention to detail.
Ability to maintain professional and personal boundaries.
Must pass a seven-year background check.

Nice To Haves

Associate or bachelor's degree in social work, counseling, psychology, or a related field.
One year of experience in social services.

Responsibilities

Manage a caseload of participants and families, partnering with them to identify goals, develop plans, and coordinate access to services and resources.
Answer crisis-line calls and provide crisis intervention information, safety planning, and advocacy; complete required intake documentation.
Assist with daily shelter operations and upkeep to maintain a safe, welcoming environment for guests, volunteers, and staff.
Provide trauma-informed crisis intervention, immediate support, and timely responses to crisis situations, connecting guests with appropriate resources as needed.
Familiarize guests and their children with the shelter and ensure their initial needs are met.
Document and chart information about crisis calls and direct services according to policy and procedure.
Advocate with community resources to promote continuity, accessibility, and accountability of services.
Help create a positive organizational culture of personal leadership, communication, and teamwork.
Be available for emergencies and respond appropriately.