Rental Registry Permit Specialist

City of Olympia•Cocoa, FL

2d•$76,632 - $93,147•Onsite

About The Position

The Community Planning & Economic Development Department seeks a qualified individual to fill the position of Permit Specialist. The Permit Specialist will work as a member of the Housing team to plan, coordinate, and direct a broad range of services and tasks in support of the Rental Registry and Inspection program. Work involves performing a higher level of administrative services and providing excellent customer service to aid in facilitating program goals and objectives of preserving rental housing stock in Olympia. Primary responsibilities involve receiving registration applications, verifying completeness, providing technical assistance to customers submitting incomplete registration applications, and approving annual registration of rental properties. The Permit Specialist is responsible for maintaining accurate records and tracking registration activity. This position is working full-time through 2026 but may be reduced to half-time in 2027 and beyond.

Requirements

High school diploma or GED and three (3) years of customer service experience providing technical information and assistance; OR technical certification in a related field and one (1) year of experience as listed above; OR a combination of experience, certification, education and training that demonstrates expertise in the related areas.
Proficiency in use of commonly used software applications including word processing, spreadsheet applications, relational databases, and presentation programs.
Willingness to learn new software and become proficient in the use of specialized software, as required.
Ability to review, compile, and organize forms, documents, and related records.
Ability to read, update, and maintain various records and files.
Ability to identify process improvements.
Accurate and professional oral and written communication.
Skilled at de-escalation tactics that effectively reduce, prevent, or resolve conflict.
Ability to create and maintain effective working relationships with internal and external staff, customers, the community, and other interested parties.
Ability and willingness to demonstrate the Community Planning & Economic Development department’s three keys to success: strong customer service orientation, respectful communication, and technical competence.
Ability to clearly communicate technical information, code requirements, and City services and procedures in a clear and concise manner to audiences of varying backgrounds and levels of sophistication.
Willingness and ability to be innovative and creative.
Skill in presenting a positive, professional image of the City.
Ability to communicate regulatory requirements in easy-to-understand language.
Ability to work cooperatively with others as a member of a technical, service-oriented team.
Valid Washington State Driver's License may be required.

Nice To Haves

Customer service experience in areas of development plan review, development inspection, or permit issuance is preferred.

Responsibilities

Provide technical assistance to customers to gain compliance with all applicable codes, ordinances and regulations involved in the rental registration process.
For projects requiring more extensive or specialized review, responsible for routing to the appropriate reviewers.
Develop and maintain records as necessary to track and evaluate an increasing level of rental registration permit activity.
Prepare all rental registration permits, including the assignment of fees.
Punctual, regular and reliable attendance is essential for successful job performance.
Identify and notify non-compliant property owners who have failed to register.
Draft and send notices and reminders to rental property owners concerning program requirements.
Produce educational materials for the Rental Registry & Inspection program.
Other duties as needed to support the Rental Registry and Inspection program.