Rental Housing Program Manager

City of Virginia Beach

22d•$75,317 - $116,750

About The Position

The City of Virginia Beach’s Department of Housing and Neighborhood Preservation is hiring a Rental Housing Program Manager to lead rental assistance programs that support housing access and improve residents’ quality of life. The manager oversees daily program operations, supports a skilled team, ensures compliance with HUD and City requirements, builds community partnerships, and uses program data to improve outcomes. The role emphasizes compassionate, efficient, equitable service, integrity, accessibility, and strong customer service. The position requires a combination of education above the high school level and/or relevant experience equivalent to six years in fields such as counseling, social work, housing services, or community education. A current and valid driver’s license is required. Employees may be expected to work beyond normally scheduled hours in response to short-term departmental needs or City-wide emergencies. The position is scheduled for 40 hours per week and is exempt from overtime.

Requirements

A combination of education above the high school level and/or experience equivalent to six years in fields using relevant knowledge, skills, and abilities, such as counseling, social work, housing specialist work, or community education specialist work.
Current and valid driver’s license.
Ability to lead and manage supervisors and teams, coach and empower staff, and foster accountability, empathy, and high performance.
Strong communication skills and a commitment to public service.
Understanding of housing programs or related fields.
Ability to solve problems and support residents with dignity and respect.
Ability to work beyond normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Responsibilities

Manage daily rental housing program operations, including eligibility, leasing, inspections, and ongoing compliance.
Coach, mentor, and collaborate with staff, including empowering supervisors and supporting team performance.
Ensure effective processes for eligibility, recertifications, inspections, and compliance.
Monitor performance metrics and ensure adherence to HUD and City requirements.
Build and maintain partnerships with landlords, partner agencies, and community organizations.
Monitor program data and outcomes and develop solutions to improve them.
Promote integrity, accessibility, and outstanding customer service in interactions with residents and partners.