Rental Housing Customer Service Representative

Leidos • Indianapolis, IN

12d • Onsite

About The Position

Leidos is hiring a Rental Housing Customer Service Representative for its FHA Resource Center in Indianapolis, Indiana. The team supports the U.S. Department of Housing and Urban Development (HUD), Office of Single-Family Housing. The representative assists renters, tenants, and property managers by providing information, resources, and referrals for rental needs, and may also assist homebuyers and homeowners with questions about purchasing homes and servicing loans. Training is provided on HUD rental assistance and FHA mortgage programs.

Requirements

• High school diploma or General Educational Development (GED) certificate.
• At least two years of property management experience and one year of contact center or telephone customer service experience.
• Ability to successfully obtain a Public Trust Security clearance, including a credit check and background investigation.
• Ability to navigate multiple computer systems and applications and use search tools to provide information to clients.
• Excellent time management skills and dependability.
• Experience with Microsoft Office, including Outlook, Word, and Teams.
• Strong written and verbal communication skills, including telephone etiquette.
• Keyboarding proficiency of at least 40 words per minute.

Nice To Haves

• English/Spanish bilingual verbal and written skills.
• Experience with HUD-subsidized multifamily apartments or public housing.
• Call center omnichannel experience.

Responsibilities

• Field calls about multifamily rental assistance requests, including tenant complaints, in accordance with standard operating procedures.
• Handle backup calls from the public regarding buying homes and servicing loans.
• Provide customers with information and resources to deliver excellent customer service.
• Use the knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests.
• Document customer phone communications in an internal database.

Benefits

• Paid time off accrued according to Leidos policy, up to 15 days in the first year, prorated based on hours worked.
• Eleven paid holidays per year, prorated based on hours worked.
• Access to medical and dental insurance, 401(k), life insurance, accidental death and dismemberment coverage, and voluntary disability plans beginning on the first day of employment.
• Ongoing training opportunities to support professional development.
• Pay of $20–$22 per hour.
• The position is covered under the Service Contract Act and is subject to minimum wage requirements and minimum Health and Welfare benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED