Rental Associate - Winter Season

Alterra • Winter Park, CO

5d • Onsite

About The Position

The Rental Associate provides exceptional guest service by helping guests select and set up rental equipment, demonstrating knowledge of rental equipment, and advising guests appropriately. The role also includes daily maintenance and testing of equipment. The associate follows Winter Park policies and procedures, applicable federal, state, and local laws, and health and sanitation codes. This is a seasonal position at Winter Park Resort.

Requirements

• High school diploma or GED.
• Basic computer functionality.
• Ability to lift, carry, or otherwise move and position at least 50 pounds occasionally; lifting 50 pounds throughout the day is common.
• Ability to perform the described physical duties, including standing, walking, kneeling, pushing, pulling, bending, and reaching.
• Ability to work outdoors in mountain conditions and perform strenuous activity on uneven terrain.

Nice To Haves

• Seasonal experience is strongly encouraged but not necessary.
• Previous customer service experience is strongly encouraged.

Responsibilities

• Maintain a friendly, congenial, and helpful attitude when assisting guests.
• Select and set up rental equipment, including fitting boots, choosing ski or snowboard size and length, adjusting bindings, and ensuring forms are correct.
• Instruct guests on the use of rental equipment.
• Understand and use the computerized rental system.
• Maintain rental equipment by cleaning and repairing boots, inspecting bindings, tuning and repairing skis and snowboards, and repairing pole baskets and grips.
• Perform required periodic ASTM inspections and testing of rental equipment.
• Follow risk-management, indemnification, binding certification and adjustment, documentation, ASTM testing, post-accident reporting, and safety procedures.
• Know rental and repair shop products, services, and prices, as well as those offered by the resort.
• Promote teamwork and cooperation within the rental and repair shop and across the resort.
• Maintain the rental shop, tools, and machinery, and keep the shop neat, clean, and organized.
• Perform other duties assigned by Ski Rental/Repair Shop Supervisors.

Benefits

• Free season pass to Winter Park and all Alterra Resorts.
• Discounted friends and family tickets.
• Medical, dental, vision, and life coverage for eligible employees.
• Paid parental leave for eligible employees.
• 401(k) plan with 100% company match, up to 4%.
• Mental health resources for all employees.
• Food and beverage and retail discounts.
• Onsite employee childcare based on availability.
• Discounted equipment rentals and pro deals.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED