Premium Rental Associate - Winter Season

Winter Park Resort • Winter Park, CO

20h • Onsite

About The Position

The Premium Rental Associate coordinates daily functions of the assigned retail store under the direction of the Retail Manager and/or Retail Supervisor and contributes to the store’s overall profitability. The associate follows policies and procedures in the Employee Handbook and Retail Rental training. This role may act as Manager on Duty in the manager’s or supervisor’s absence, help create schedules, and promote employee incentive programs and department policies.

The role serves guests, supports retail sales and merchandising, manages store operations and cash handling, and helps maintain accurate ski and snowboard inventory and compliance practices. Employees must perform the essential duties satisfactorily, with or without reasonable accommodations.

Requirements

• High school diploma or GED.
• Working knowledge of Microsoft Office and basic computer functions.
• Ability to speak and write English as a primary language.
• Excellent verbal and written communication skills for interactions with guests, supervisors, coworkers, managers, and other departments.
• Friendly, outgoing demeanor and ability to approach guests positively and assist with their in-store needs.
• Basic knowledge or background in ski and snowboard equipment, rental flow, procedures, and liability compliance.
• Ability to work overtime, weekends, and holidays and respond to emergency schedule changes as business requires.
• Ability to walk, talk, see, hear, and operate a computer and other office productivity machinery.
• Ability to perform essential duties with or without reasonable accommodations.

Nice To Haves

• Valid Colorado driver’s license and clean motor vehicle record desired.
• Retail merchandising experience desired but not necessary.
• Guest service experience desired but not necessary.

Responsibilities

• Meet daily, weekly, monthly, and yearly sales goals; set goals and promote upselling, add-on sales, and sell-through.
• Handle guest problems and complaints professionally and resolve them to support a positive resort and mountain experience.
• Act as a key holder and open and close the location when scheduled.
• Oversee daily cash register operations and ensure accurate end-of-day procedures and revenue accounting.
• Maintain store cleanliness, staff behavior, and neat, effective merchandise displays.
• Present merchandise courteously and help guests meet their product needs.
• Attend product knowledge clinics during store operating hours and after closing as needed.
• Assist the Retail Manager or Supervisor in communicating with the Warehouse Supervisor and buyers to keep the store adequately stocked.
• Enforce department policies for controlling internal and external shrinkage.
• Operate the computer point-of-sale system efficiently and handle cash and credit cards accurately.
• Act as Manager on Duty in the absence of the Retail Manager or Supervisor.
• Provide input to the Retail Manager or Supervisor when creating the store schedule.
• Implement and encourage retail employee incentive programs.
• Promote and enforce Employee Handbook and Retail Rental training policies and procedures with retail staff.
• Follow standard operating procedures for daily inventory of skis and snowboards in the Premium fleet.
• Comply with ASTM testing and tracking requirements for skis and complete ski-binding manufacturers’ certification procedures, protocols, and online testing.
• Perform other duties as needed.

Benefits

• Free season pass to Winter Park and all Alterra Resorts.
• Discounted friends and family tickets.
• Medical, dental, vision, life, and paid parental leave and more for eligible employees.
• 401(k) plan with 100% company match, up to 4%.
• Mental health resources for all employees.
• Food and beverage and retail discounts.
• Onsite employee childcare based on availability.
• Discounted equipment rentals and pro-deals.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED