Rental and Repair Shop Supervisor
About The Position
Big Tool Box is a family-owned hardware and home-improvement retailer founded in 1978. The Rental and Repair Shop Supervisor leads the in-store rental and repair operation, serving as an expert in equipment rentals, small-engine and battery repairs, screen fabrication, and propane sales. This full-time, hourly leadership role oversees Rental/Repair Sales Associates and Technicians and drives revenue through team leadership, scheduling, parts and supply ordering, and exceptional customer service. The supervisor is responsible for delivering clean, safe, on-time rentals and high-quality repairs while minimizing customer wait times and encouraging add-on sales. The role includes Rental POS administration, parts vendor portals, propane compliance, shop standards, financial performance, and hands-on customer and equipment support.
Requirements
- High school diploma or GED.
- At least 2 years of rental or retail experience along with small-engine or screen-repair experience.
- At least 1 year of team leadership experience.
- Experience with propane and parts ordering.
- Valid driver’s license and clean driving record to operate rental trucks.
- Current propane fill certification, such as CETP or equivalent.
- Availability to work weekends and during peak seasons.
- Ability to repeatedly lift or move up to 50 pounds.
- Ability to stand and walk for a full shift, bend, kneel, demonstrate equipment, and clean trucks outdoors.
- Availability for early contractor openings and occasional late repair pickups.
- Expertise with rental software, parts portals, propane fill stations, and repair invoicing.
Nice To Haves
- Technical certification such as EETC or STIHL Bronze/Silver.
Responsibilities
- Hire, onboard, train, coach, and schedule 4–8 associates and technicians across rentals, repairs, propane, and screen services.
- Lead daily 10-minute huddles covering rental priorities, repair backlog, propane goals, add-on sales, and safety.
- Model and enforce customer-service standards, including greeting customers, demonstrating safe equipment operation, helping with carry-outs, and resolving complaints.
- Train staff on customer-service practices, carry-out offers, and providing repair-status updates within 24 hours.
- Forecast and place weekly parts and supply orders through vendor portals, maintain critical inventory, negotiate vendor pricing and shipping, and monitor parts gross profit.
- Oversee rental contracts, damage waivers, equipment demonstrations and inspections, and fleet availability.
- Monitor propane sales and fills, including exchanges and recertifications, and enforce applicable logs and safety procedures.
- Drive add-on sales for items and services such as blades, oil, safety gear, and delivery.
- Set repair turnaround standards and audit technician tickets for accuracy, photographs, and upsell opportunities.
- Oversee screen fabrication and maintain screen-related inventory.
- Perform minor preventive maintenance on the rental fleet and quality-check repairs before customer pickup.
- Maintain clean and organized shop, counter, propane cage, rental trucks, and returned equipment; enforce 5S practices, flammable-material controls, and nightly lock-up.
- Coordinate rental-truck cleaning and preparation.
- Meet departmental gross-profit, shrink, and labor targets and report weekly to the store manager.
- Maintain propane CETP, DOT, and rental-insurance compliance.
- Perform other duties assigned by store management.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
